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- Tasks: Serve customers, maintain store cleanliness, and meet sales targets.
- Company: Join Marks & Spencer, a leader in retail innovation and customer experience.
- Benefits: Enjoy flexible working options and a supportive, inclusive environment.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Must be 18 or over; strong communication and customer service skills required.
- Other info: Training provided for digital tools; unsocial hours premium available.
Work Pattern:
- Tuesday: 05:30-13:30
- Wednesday: 13:00-21:00
- Friday: 05:30-13:30
Under 18 Disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Unsocial Premium: Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In-Store Bakery - Windsor employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In-Store Bakery - Windsor
✨Tip Number 1
Familiarise yourself with the products offered in the bakery section. Knowing the ins and outs of what you’ll be selling will help you engage with customers and make recommendations confidently.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you become more comfortable with proactively approaching customers and understanding their needs.
✨Tip Number 3
Be prepared to discuss how you handle feedback and adapt to changing situations. Think of examples from past experiences where you’ve successfully managed your workload or improved your service based on feedback.
✨Tip Number 4
Show your enthusiasm for the role and the company during any interactions. Research Marks & Spencer’s values and initiatives, especially around inclusion and sustainability, to demonstrate your alignment with their mission.
We think you need these skills to ace Customer Assistant - In-Store Bakery - Windsor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your customer service experience and any relevant skills that align with the role of a Customer Assistant in an In-Store Bakery.
Tailor Your CV: Make sure your CV reflects your experience in customer service and any previous roles that involved working in a retail or food environment. Use specific examples to demonstrate how you've delivered excellent service and met sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention your adaptability and willingness to learn, as well as your commitment to maintaining a clean and organised workspace.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, attention to detail, and ability to work efficiently under pressure. Mention any digital tools you are familiar with that could help enhance the customer experience.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your communication skills and adaptability.
✨Demonstrate Product Knowledge
Familiarise yourself with the bakery products offered by the company. Being able to discuss these products confidently during the interview will show your enthusiasm and readiness to engage with customers.
✨Emphasise Teamwork and Accountability
Discuss your experience working in teams and how you take responsibility for your tasks. Employers value candidates who can manage their workload efficiently while contributing positively to team dynamics.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific customer scenarios. Think about past experiences where you resolved issues or improved customer satisfaction, and be ready to share those stories.
