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- Tasks: Serve customers, maintain store cleanliness, and meet sales targets in a vibrant bakery environment.
- Company: Join Marks & Spencer, a leading retailer committed to innovation and sustainability.
- Benefits: Enjoy flexible working options, comprehensive training, and a supportive team culture.
- Why this job: Be the face of M&S, delivering exceptional service while gaining valuable skills in a dynamic setting.
- Qualifications: Must be 18 or older; strong communication skills and a passion for customer service are essential.
- Other info: Training includes a 2-day induction and a 7-day programme at a regional hub.
Proposed Work Pattern: 4 days per week. Shifts will vary between the hours of 6am - 10pm. Every 2nd weekend.
Induction and Training: All new starters will be expected to attend a 2-day Induction. Please be aware, this may not be held in your base store. All new In Store Bakery employees will be expected to attend a 7-day training program within one of our Regional Bakery Hubs. This may not be your base store, but the closest Hub to you.
Age Restriction: This job role means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In Store Bakery - Linlithgow employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Linlithgow
✨Tip Number 1
Familiarise yourself with the products offered in the bakery section. Knowing the ins and outs of what you’ll be selling will help you engage with customers and make recommendations confidently.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you become more comfortable with proactively approaching customers and understanding their needs.
✨Tip Number 3
Be prepared to discuss your availability and flexibility during the interview. Since shifts vary and include weekends, showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Research Marks & Spencer’s values and commitment to inclusion and diversity. Being able to articulate how you align with these values during your conversation will demonstrate your fit for the company culture.
We think you need these skills to ace Customer Assistant - In Store Bakery - Linlithgow
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your customer service experience and any relevant skills that align with the role of a Customer Assistant in an In Store Bakery.
Tailor Your CV: Make sure your CV reflects your experience in customer service and any previous roles in retail or food service. Use specific examples to demonstrate how you've delivered excellent customer service and met sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention your adaptability and willingness to learn, as well as your commitment to maintaining a clean and organised store environment.
Highlight Availability: Since the role requires flexibility with shifts, clearly state your availability in your application. Mention your willingness to work weekends and during the specified hours to show you are a suitable candidate for the position.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your communication skills and adaptability.
✨Demonstrate Product Knowledge
Familiarise yourself with the bakery products offered by the company. During the interview, express your enthusiasm for these products and be ready to discuss how you would recommend them to customers.
✨Emphasise Teamwork and Flexibility
The role requires working with a team and adapting to various shifts. Share experiences where you've successfully collaborated with others and how you handle changing situations in a fast-paced environment.
✨Prepare Questions About Training and Development
Since the position includes a training programme, ask insightful questions about the induction process and ongoing development opportunities. This shows your commitment to learning and growing within the company.
