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- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible working hours, inclusive environment, and training opportunities.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for baking and strong customer service skills required.
- Other info: Dynamic role with opportunities for growth in a supportive team.
Under 18 disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We’re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You’ll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently.
You’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Working Pattern
- Week 1:
- Sunday: 07:00-15:00
- Tuesday: 12:00-18:00
- Thursday: 11:45-18:00
- Saturday: 07:00-15:00
- Sunday: 08:00-16:00
- Tuesday: 10:00-16:00
- Thursday: 12:00-18:00
- Saturday: 07:00-15:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In-Store Bakery - Knaresborough Simply food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In-Store Bakery - Knaresborough Simply food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for baking and impress them with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. M&S values remarkable service, so be ready to share your experiences.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with tools like the Sparks App. Being tech-savvy is key, so mention any experience you have with digital tools during your chat.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so highlight your ability to handle changing situations. Share stories that demonstrate your teamwork and how you support your colleagues.
We think you need these skills to ace Customer Assistant - In-Store Bakery - Knaresborough Simply food
Some tips for your application 🫡
Show Your Passion for Baking: Let us know why you love baking! Share your favourite baked goods and any experiences you've had in the kitchen. This will help us see your enthusiasm for the role and how you can connect with our customers.
Highlight Your Customer Service Skills: We want to hear about your previous customer service experiences. Tell us how you've gone above and beyond to make someone’s day better. This is key for us as we aim to deliver remarkable service every time.
Be Digital Savvy: Mention any experience you have with digital tools, especially if you've used apps or systems to enhance customer experiences. Being digitally confident is essential for this role, so show us you’re up to speed!
Tailor Your Application: Make sure your application reflects the job description. Use keywords from the listing to demonstrate that you understand what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, practice using digital tools that enhance customer experience. Be ready to discuss how you would use apps like the Sparks App to improve service and efficiency in-store.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to talk about your experiences working in teams and how you've handled flexible roles in previous jobs. This will show you're ready to roll your sleeves up and contribute positively.
