Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become a Customer Assistant, serving customers and promoting M&S Foods with pride.
- Company: Join M&S, a leading retailer known for quality products and excellent service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be part of a dynamic team, enhancing customer experiences and making a real impact.
- Qualifications: No specific experience required, just a passion for great service and teamwork.
- Other info: Embrace a culture of inclusion and diversity while working in a fast-paced retail setting.
Customer Assistant – Foods – Westbridge Park Stone SF
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Working Pattern:
Friday 18.00-22.00
Saturday 18.00 – 22.00
Job Description:
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Customer Assistant - Foods - Westbridge Park Stone SF employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Westbridge Park Stone SF
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will help you articulate how you would handle various customer scenarios, showcasing your ability to provide excellent service.
✨Tip Number 3
Demonstrate your digital confidence by exploring M&S's online platforms and tools. Being able to discuss how you would use these tools to enhance customer experience can set you apart from other candidates.
✨Tip Number 4
Show your team spirit by preparing examples of how you've worked collaboratively in previous roles. Highlighting your adaptability and willingness to support colleagues will resonate well with the hiring team.
We think you need these skills to ace Customer Assistant - Foods - Westbridge Park Stone SF
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any knowledge of food products, as this will be crucial for the role.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the job. Emphasise your customer service skills, digital capabilities, and any previous experience in retail or food sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for M&S and their products. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to creating a positive shopping experience.
Showcase Your Digital Skills: Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. Explain how you can use these tools to enhance customer interactions and improve their shopping experience.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help customers, as this aligns with the expectations of being a brand ambassador at M&S.
✨Demonstrate Digital Confidence
Familiarise yourself with digital tools like the Sparks App and in-store devices. Be ready to discuss how you would use these tools to enhance the customer experience, showing that you're adaptable and tech-savvy.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your experience working in teams and how you adapt to changing situations. M&S values a collaborative environment, so sharing examples of how you've supported colleagues and contributed to a positive atmosphere will be beneficial.
