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- Tasks: Assist customers in the Foods section, ensuring a great shopping experience.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a brand ambassador, share your passion for food, and make a real impact.
- Qualifications: No specific qualifications required, just a positive attitude and willingness to learn.
- Other info: M&S values diversity and offers reasonable adjustments during recruitment.
Working Pattern
Week 1
Sunday: 10:00-18:00
Tuesday: 14:00-22:00
Thursday: 14:00-22:00
Week 2
Thursday: 14:00-22:00
Friday: 14:00-22:00
Saturday: 13:30-21:30
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant- Foods - Derby Kingsway Simply Foods employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant- Foods - Derby Kingsway Simply Foods
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with the team. Whether it's a phone call or an in-person chat, showing that you can communicate well and put customers first is key.
✨Tip Number 3
Be prepared to discuss how you handle flexibility in a retail environment. Share examples of times you've adapted to changing situations or worked across different areas of a store.
✨Tip Number 4
Show your digital confidence by mentioning any experience with retail technology or apps. Highlighting your ability to use digital tools will align with M&S's focus on enhancing the customer experience.
We think you need these skills to ace Customer Assistant- Foods - Derby Kingsway Simply Foods
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any knowledge of food products, as this will be crucial for the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your customer service skills, digital capabilities, and ability to work in a team, as these are essential for the Customer Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for M&S Foods. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Showcase Your Digital Skills: Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or apps. Explain how you can use these tools to enhance the customer experience.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Familiarise yourself with M&S Food products before the interview. Being able to discuss specific items, their qualities, and any promotions will show your passion and knowledge, making you stand out as a candidate.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help customers, as this role is all about creating a remarkable shopping experience.
✨Show Your Digital Savvy
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any apps or systems you've used in previous jobs that relate to enhancing customer experiences.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your ability to work as part of a team and adapt to changing situations. Share examples of how you've collaborated with colleagues and adjusted to meet the demands of a busy retail environment.
