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For Companies At a Glance
- Tasks: Serve customers, keep the store tidy, and meet sales targets.
- Company: Join Marks & Spencer, a leader in retail innovation and sustainability.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: We embrace diversity and welcome applicants from all backgrounds.
Work Pattern
- MONDAY 5:00am - 1:00pm
- TUESDAY 5:00am - 1:00pm
- THURSDAY 1:30pm - 9:30pm
- FRIDAY 1:30pm - 9:30pm
- SATURDAY 1:00pm - 9:00pm
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Dartford employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Dartford
✨Tip Number 1
Familiarise yourself with the products offered by Marks & Spencer. Knowing the ins and outs of their food range will help you engage with customers effectively and make informed recommendations.
✨Tip Number 2
Practice your customer service skills in various scenarios. Think about how you would handle different customer needs and complaints, as this role requires a proactive approach to delivering excellent service.
✨Tip Number 3
Be prepared to discuss your adaptability during the interview. Share examples of how you've successfully managed changing situations in previous roles, as this is a key capability for the position.
✨Tip Number 4
Show your enthusiasm for working in a team environment. Highlight any experiences where you've built positive relationships with colleagues or customers, as teamwork is essential in delivering a great shopping experience.
We think you need these skills to ace Customer Assistant - Foods - Dartford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and accountabilities. Tailor your application to highlight how your skills and experiences align with delivering excellent customer service and achieving sales targets.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or retail. Provide specific examples of how you've engaged with customers, handled feedback, and contributed to a positive shopping experience.
Highlight Adaptability: Demonstrate your ability to adapt to changing situations. Mention instances where you've successfully managed your workload or adjusted to new challenges, as this is crucial for the dynamic environment of a retail store.
Express Enthusiasm for the Brand: Convey your passion for Marks & Spencer and their commitment to inclusion and sustainability. Mention why you want to be part of their team and how you can contribute to their mission of providing a remarkable shopping experience.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share examples of how you've provided excellent service in the past. Highlight specific situations where you went above and beyond to meet a customer's needs.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company. During the interview, express your enthusiasm for their products and be ready to discuss how you would recommend them to customers based on their needs.
✨Emphasise Adaptability
The job requires adaptability to changing situations. Prepare to discuss times when you've successfully adjusted to new challenges or changes in your work environment, showcasing your flexibility and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the company culture, team dynamics, or training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
