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For Companies At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at Marks & Spencer, a leader in retail.
- Benefits: Competitive pay, flexible hours, and training on digital tools.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Strong customer service skills and a passion for food.
- Other info: Inclusive workplace with opportunities for growth and development.
Overview
Food and Warehouse Operations vacancies working between the hours of 4am and 00am. Weekend working is compulsory, but a full work pattern will be discussed at interview. Please note that you must have availability to work 22nd/23rd/24th December when applying for this role.
Under 18 disclaimer
This job role involves working early mornings or late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Role
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
• At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food & Operations - Chiswick Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food & Operations - Chiswick Simply Food
✨Tip Number 1
Get to know M&S and its products inside out! Before your interview, spend some time in-store or online learning about their food range. This will not only impress the hiring team but also help you feel more confident when discussing how you can enhance the customer experience.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, make sure you’re familiar with tools like the Sparks App. Mention any relevant tech experience during your chat, as it’ll show you’re ready to hit the ground running.
✨Tip Number 3
Be prepared to demonstrate your customer service skills. Think of examples from past experiences where you went above and beyond for a customer. This will highlight your commitment to delivering excellent service, which is what M&S is all about!
✨Tip Number 4
Flexibility is crucial in retail, so be ready to discuss how you can adapt to different situations. Whether it’s working early mornings or late nights, showing that you’re open to various shifts will make you a standout candidate. And don’t forget to apply through our website for the best chance!
We think you need these skills to ace Customer Assistant - Food & Operations - Chiswick Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to know how you've gone above and beyond for customers in the past. Share specific examples that demonstrate your commitment to providing excellent service!
Be Flexible and Adaptable: Since this role requires flexibility, it’s important to highlight your ability to adapt to changing situations. Share instances where you've successfully managed unexpected challenges or changes in your work environment. This will show us you're ready to roll with the punches!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why you love them will show your passion for the brand and help you stand out as a candidate.
✨Show Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this role is all about making customers feel valued.
✨Be Ready for Flexibility
Since the job requires working various shifts, including weekends and late nights, be prepared to discuss your availability openly. Highlight your adaptability and willingness to work in different areas of the store.
✨Embrace Digital Tools
Familiarise yourself with digital tools like the Sparks App. Mention any experience you have with technology in retail settings, as being digitally confident is essential for enhancing the customer experience.
