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- Tasks: Become a Customer Assistant, serving customers and promoting M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible hours, digital tools training, and a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences in a vibrant store culture.
- Qualifications: No specific experience required; just bring your passion for great service!
- Other info: Flexible working options available; we value diversity and inclusion.
Work Pattern
Monday: 04:00 – 08:00
Friday: 04:00 – 08:00
Saturday: 04:00 – 08:00
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - New Mersey Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - New Mersey Simply Food
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and being able to discuss them confidently will show your passion for the brand and your commitment to providing excellent customer service.
✨Tip Number 2
Demonstrate your digital skills during the application process. Mention any experience you have with digital tools or apps, as being digitally confident is essential for this role. This will help you stand out as a candidate who can enhance the customer experience.
✨Tip Number 3
Prepare examples of how you've worked effectively in a team. Since being a team player is crucial for this position, sharing specific instances where you've collaborated successfully with others will highlight your ability to contribute positively to the store environment.
✨Tip Number 4
Show your flexibility by discussing past experiences where you've adapted to changing situations. This could be in previous jobs or even in personal scenarios. Being able to demonstrate your adaptability will align well with the demands of the retail environment at M&S.
We think you need these skills to ace Customer Assistant - Food - New Mersey Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience in customer service and food retail.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service skills, digital capabilities, and any experience you have in a fast-paced retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for M&S Food products and your commitment to excellent customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Highlight Flexibility and Teamwork: In your application, make sure to mention your flexibility in working hours and your ability to work as part of a team. Provide examples of how you've adapted to changing situations in past jobs.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be promoting.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this aligns with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any apps or systems you've used in previous jobs that relate to enhancing customer experiences.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your ability to work as part of a team and adapt to changing situations. Share examples of how you've collaborated with colleagues in the past and how you can contribute to creating an inclusive store environment.
