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- Tasks: Assist customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leader in quality food and customer service.
- Benefits: Flexible working hours, inclusive culture, and training on digital tools.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: M&S values diversity and offers support for flexible working arrangements.
Working Pattern:
Week 1:
Sunday- 10:00- 18:00
Tuesday- 13:00-21:00
Wednesday- 13:00-21:00
Friday- 13:00-21:00
Week 2-
Monday- 13:00- 21:00
Tuesday- 13:00-21:00
Friday- 13:00-21:00
Saturday- 13:00-21:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Frome Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Frome Simply Food
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your digital confidence by exploring the Sparks App and other in-store devices. Being able to discuss how you would use these tools to enhance customer experience can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've worked as part of a team in previous roles. Highlighting your ability to support colleagues and create an inclusive environment will resonate well with M&S's values.
✨Tip Number 4
Be ready to discuss your flexibility in working hours and adapting to different roles within the store. Showing that you're open to change and can handle various tasks will demonstrate your commitment to the job.
We think you need these skills to ace Customer Assistant - Food - Frome Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience in customer service and any knowledge of food products.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your customer service skills, digital capabilities, and ability to work as part of a team, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles, and express your enthusiasm for working at M&S.
Highlight Flexibility and Adaptability: In your application, make sure to mention your flexibility in working hours and your ability to adapt to changing situations. This is important for the dynamic retail environment at M&S.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this position, be prepared to discuss your experience with digital tools. Familiarise yourself with the Sparks App and other in-store devices, and be ready to explain how you would use them to enhance customer service.
✨Emphasise Teamwork Skills
Highlight your ability to work well in a team. Provide examples of how you've supported colleagues in previous roles and contributed to a positive work environment, as this is key to creating an inclusive store atmosphere.
✨Prepare for Customer Engagement Scenarios
Think about how you would proactively engage with customers and understand their needs. Prepare examples of how you've provided excellent customer service in the past, and be ready to discuss how you would recommend products effectively.
