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For Companies At a Glance
- Tasks: Assist customers in Clothing & Home, providing exceptional service and product recommendations.
- Company: Join M&S, a leading retailer known for stylish products and a commitment to customer satisfaction.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values inclusivity and offers a chance to make a real impact.
- Qualifications: No specific experience required; just bring your passion for fashion and great customer service skills.
- Other info: M&S promotes diversity and is open to flexible working arrangements.
Working Pattern
Week 1
Sunday 11:00-15:00
Tuesday 09:00-13:00
Wednesday 08:00-12:00
Friday 17:00-21:00
Week 2
Tuesday 17:00-21:00
Wednesday 08:00-12:00
Friday 09:00-17:00
Saturday 13:00-17:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Purley Way employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Purley Way
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about their current collections will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service and make customers feel valued.
✨Tip Number 3
Showcase your digital confidence by exploring M&S's digital tools, like the Sparks App. Understanding how to use these tools will not only enhance the customer experience but also demonstrate your adaptability in a tech-driven retail environment.
✨Tip Number 4
Emphasise your teamwork skills during any discussions or interviews. Share examples of how you've successfully collaborated with others in previous roles, as being a team player is crucial for creating a positive store environment.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Purley Way
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, teamwork, and digital skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Customer Assistant role. Emphasise your ability to provide excellent customer service and any experience you have in retail or fashion.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles, and express your enthusiasm for joining M&S.
Showcase Digital Confidence: Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps in your application. Highlight how you can use technology to enhance the customer experience.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and customer service during the interview. Share examples of how you've helped customers in the past or how you stay updated with the latest trends.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. Mention any apps or systems you've used in previous jobs that relate to enhancing customer experiences.
✨Emphasise Teamwork Skills
Highlight your ability to work well in a team. Share specific instances where you've collaborated with colleagues to create a positive environment or improve customer service.
✨Be Ready for Flexibility Questions
Expect questions about your flexibility and adaptability. Prepare to discuss how you've successfully managed changing demands in previous roles and how you can apply that to the retail environment.
