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For Companies At a Glance
- Tasks: Assist customers in Clothing & Home, providing exceptional service and product recommendations.
- Company: Join M&S, a leading retailer known for stylish products and a commitment to customer satisfaction.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values inclusivity and offers a chance to make a real impact.
- Qualifications: No specific experience required, just a passion for fashion and excellent customer service skills.
- Other info: M&S promotes diversity and is open to flexible working arrangements.
Working Pattern
Tuesday 1300-2000
Friday 0800-1530
Saturday 0800-1500
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You\’ll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.
- At M&S, our customers don\’t wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
- Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
- Being a team player is crucial. You\’ll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
- Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head‑on.
This is the frontline of fashion retail – are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Oxford employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Oxford
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about their current collections will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service and make customers feel valued.
✨Tip Number 3
Showcase your digital confidence by exploring M&S's online platforms and tools, like the Sparks App. Understanding how these tools enhance the shopping experience will demonstrate your readiness to adapt to the digital aspects of the role.
✨Tip Number 4
Emphasise your teamwork skills by sharing examples of how you've collaborated with others in previous roles. M&S values a supportive work environment, so highlighting your ability to work well with colleagues will set you apart.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Oxford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: Emphasise your previous customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to ensure customer satisfaction, as this is crucial for the role.
Highlight Digital Proficiency: Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps, especially those related to retail. This will demonstrate your ability to enhance the customer experience.
Express Your Passion for Fashion: As a brand ambassador, it's important to convey your enthusiasm for fashion and retail. Share your personal interests in fashion trends and how you stay updated, which can set you apart from other candidates.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and customer service during the interview. Share examples of how you've helped customers find the perfect outfit or product, as this aligns with the role of a Customer Assistant at M&S.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this position, be prepared to discuss your experience with digital tools. Mention any apps or devices you've used in previous roles to enhance customer experiences.
✨Emphasise Teamwork Skills
Highlight your ability to work well in a team. Provide examples of how you've supported colleagues in past jobs, as M&S values a collaborative environment and a positive store atmosphere.
✨Be Ready for Flexibility
Discuss your adaptability and willingness to take on various tasks within the store. Share instances where you've successfully adjusted to changing demands, showcasing your readiness to roll up your sleeves and contribute wherever needed.