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For Companies At a Glance
- Tasks: Serve customers with a smile, recommend delicious menu items, and maintain café standards.
- Company: Join M&S, a leading retailer known for quality food and exceptional service.
- Benefits: Enjoy flexible hours, digital learning opportunities, and a vibrant team environment.
- Why this job: Be part of a dynamic café culture where your passion for food shines and customers feel valued.
- Qualifications: No prior experience needed, just a positive attitude and willingness to learn.
- Other info: Work in a fast-paced environment and adapt to various roles within the store.
Cafe Customer Assistant
Work Pattern
Week 1
Monday 10:00-14:00
Saturday 10:00-18:00
Week 2
Sunday 11:00-15:00
Saturday 10:00-18:00
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#J-18808-Ljbffr
Customer Assistant - Cafe - Bury The Rock employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Bury The Rock
✨Tip Number 1
Familiarise yourself with M&S's café menu and current food trends. Being able to confidently discuss the offerings will show your passion and knowledge during the interview.
✨Tip Number 2
Practice using digital tools and applications that enhance customer service. Demonstrating your digital confidence can set you apart, especially since this role requires utilising in-store devices.
✨Tip Number 3
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. M&S values a supportive environment, so highlighting your ability to work well with colleagues is key.
✨Tip Number 4
Be ready to discuss how you handle change and adapt to new challenges. This role requires flexibility, so sharing experiences where you've successfully navigated change will demonstrate your suitability.
We think you need these skills to ace Customer Assistant - Cafe - Bury The Rock
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Assistant position. Understand the key responsibilities and skills required, such as being digitally confident and having great product knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous customer service experience, teamwork, and your ability to adapt in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and drink trends, and your commitment to providing excellent customer service. Mention specific examples of how you've gone above and beyond in previous roles.
Showcase Digital Skills: Since being digitally confident is essential for this role, include any experience you have with digital tools or applications. Highlight how you've used technology to enhance customer experiences in past positions.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food and Drink
Make sure to express your enthusiasm for food and drink trends during the interview. Share any personal experiences or knowledge you have about popular items, as this will demonstrate your commitment to being a brand ambassador.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. You might want to mention any previous roles where you used technology to enhance customer service or streamline processes.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing environments. Share examples of how you've supported colleagues in the past or how you've handled unexpected challenges in a retail setting.
✨Prepare for Customer Engagement Scenarios
Think about how you would engage with customers and make recommendations. Be ready to role-play scenarios where you might need to understand customer needs and suggest products, showcasing your proactive approach to customer service.
