Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join M&S as a Customer Assistant, ensuring smooth store operations and stock availability.
- Company: M&S is a leading retailer committed to innovation and inclusivity in the retail industry.
- Benefits: Flexible working hours, inclusive culture, and comprehensive training provided.
- Why this job: Be part of a dynamic team that values customer service and teamwork while making a real impact.
- Qualifications: Must be 18+, with strong communication skills and a willingness to learn.
- Other info: Choose between late night or early morning shifts; state your preference during the interview.
Customer Assistant – Backstage Operations – Streatham Hill SF
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Work Pattern:
Please note there are 2 separate vacancies, each with their own work pattern.
Please state your preference of vacancy upon interview, although the final decision will be at the hiring manager\’s discretion.
Vacancy 1: Late Nights
Sunday 14:30-18:30
Monday 19:00-23:00
Tuesday 19:00-23:00
Wednesday 19:00-23:00
Vacancy 2: Early Mornings
Monday 05:00-09:00
Tuesday 05:00-09:00
Wednesday 05:00-09:00
Saturday 05:00-09:00
Job Description:
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Customer Assistant - Backstage Operations - Streatham Hill SF employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Backstage Operations - Streatham Hill SF
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your responses during the interview, showcasing that you share their dedication to providing excellent service.
✨Tip Number 2
Highlight your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. M&S values a team-oriented environment, so demonstrating your ability to work well with colleagues will make you a strong candidate.
✨Tip Number 3
Be ready to discuss your flexibility and adaptability. Think of specific instances where you've had to adjust to changing circumstances or take on various tasks, as this role requires a willingness to handle different operational duties.
✨Tip Number 4
Prepare to showcase your digital skills. Since the role involves using in-store systems and tools, be ready to talk about any relevant experience you have with technology, which will demonstrate your capability to thrive in a digitally confident environment.
We think you need these skills to ace Customer Assistant - Backstage Operations - Streatham Hill SF
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and operations, as these are crucial for the Customer Assistant position.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your ability to work in a team, manage stock, and provide excellent customer service, as these are essential for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated flexibility, teamwork, and digital confidence in previous positions.
Highlight Availability: Since there are two separate vacancies with different work patterns, clearly state your preferred working hours in your application. This shows your willingness to adapt and helps the hiring manager make informed decisions.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Team Spirit
Emphasise your ability to work as part of a team. Share examples from previous experiences where you collaborated with others to achieve a common goal, as teamwork is crucial in this role.
✨Demonstrate Digital Confidence
Be prepared to discuss your experience with digital tools and systems. Highlight any relevant skills or training that showcase your ability to manage stock and track deliveries efficiently.
✨Flexibility is Key
Express your willingness to adapt to various operational tasks and changing store needs. Mention any past experiences where you successfully handled unexpected challenges or changes in your work environment.
✨Customer-Centric Mindset
Prepare to discuss how you prioritise customer service. Share specific instances where you went above and beyond to meet customer needs, as this role requires a strong focus on delivering an excellent shopping experience.