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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join M&S, a leading retailer known for its inclusive culture and innovative approach.
- Benefits: Flexible working hours, training opportunities, and a chance to be part of a dynamic team.
- Why this job: Be the face of fashion and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and a commitment to excellent service.
- Other info: Exciting opportunities for growth in a fast-paced retail environment.
Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
- Wednesday: 14:30–20:30
- Thursday: 14:30–20:30
- Friday: 14:30–20:30
- Saturday: 14:30–20:30
- Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Fashion, Home & Beauty - Merthyr Tydfil employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Fashion, Home & Beauty - Merthyr Tydfil
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with the latest fashion trends, home essentials, and beauty products. This way, when you chat with the hiring team, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would engage with customers in-store and handle different situations. Being able to demonstrate your ability to provide exceptional service will definitely impress the interviewers.
✨Tip Number 3
Show your flexibility and teamwork spirit! Be ready to share examples of how you've adapted to changing situations or worked well with others in previous roles. M&S values a collaborative environment, so highlighting these traits will work in your favour.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at M&S. Good luck!
We think you need these skills to ace Christmas Customer Assistant - Fashion, Home & Beauty - Merthyr Tydfil
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion and customer service shine through! Share any experiences that highlight your enthusiasm for stylish products and how you’ve made customers feel valued in the past.
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar tech in previous jobs, give us the lowdown on how you made the customer experience better!
Highlight Team Spirit: We’re all about teamwork at M&S, so make sure to include examples of how you’ve worked well with others. Talk about how you’ve supported colleagues and contributed to a positive environment in your previous roles.
Flexibility is Key: Retail can be unpredictable, so show us you can adapt! Mention any times you've successfully handled changing situations or taken on different tasks. This will demonstrate your readiness to roll your sleeves up and get stuck in!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the brand and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology in previous jobs, share how it helped improve customer interactions or store efficiency.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be prepared to talk about your ability to work collaboratively with colleagues and how you handle shifts in responsibilities. Highlight any experiences where you successfully adapted to new challenges in a retail environment.
