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- Tasks: Serve customers with a smile and promote our delicious café menu.
- Company: Join the M&S team in a vibrant café environment.
- Benefits: Flexible hours, competitive pay, and a chance to learn new skills.
- Why this job: Be part of a festive team and create memorable customer experiences.
- Qualifications: Passion for food, great communication skills, and digital confidence.
- Other info: Opportunity for growth and to work in a fun, inclusive atmosphere.
Cafe Customer Assistant
Work Pattern
Sunday 11.00-16.00
Saturday 11:00 – 16:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You’ll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
· Being digitally confident is essential. You’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#Christmas
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Christmas Customer Assistant - Cafe - Inverness employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Cafe - Inverness
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the food and drink offerings so you can confidently recommend items to customers. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key, practice using digital tools and apps that might be relevant to the job. This will help you stand out as someone who can enhance the customer experience effortlessly.
✨Tip Number 3
Be ready to demonstrate your teamwork skills. Think of examples where you've worked well with others, especially in a fast-paced environment. M&S values collaboration, so showing that you can support your colleagues will make you a strong candidate.
✨Tip Number 4
Flexibility is crucial, so be prepared to discuss how you can adapt to changing demands. Share experiences where you've successfully handled unexpected situations or changes in your previous roles. This will highlight your ability to thrive in a dynamic retail environment.
We think you need these skills to ace Christmas Customer Assistant - Cafe - Inverness
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and drink shine through! We want to see how much you love sharing your knowledge with customers. Mention any relevant experience or interests that make you a great fit for our café.
Be Digital Savvy: Since being digitally confident is key for this role, highlight any experience you have with digital tools or technology. Whether it's using apps or managing online orders, show us you're ready to embrace the digital side of customer service!
Team Player Vibes: We’re all about teamwork here at M&S, so make sure to mention your ability to work well with others. Share examples of how you've supported colleagues in the past or contributed to a positive team environment.
Flexibility is Key: In your application, emphasise your adaptability and willingness to take on various tasks. Let us know how you handle change and can seamlessly shift between different areas of the store to meet customer needs.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Make sure you brush up on the café's menu and any seasonal offerings. Being able to chat confidently about the food and drink trends will show your passion and knowledge, which is exactly what they’re looking for!
✨Show Off Your Digital Skills
Since being digitally confident is essential, practice using any digital tools or apps that might be relevant. Familiarise yourself with how to navigate digital menus or in-store devices so you can demonstrate your tech-savviness during the interview.
✨Emphasise Team Spirit
Prepare examples of how you've worked well in a team before. They want someone who can create an inclusive environment, so share stories that highlight your ability to support colleagues and foster a positive atmosphere.
✨Flexibility is Key
Be ready to discuss how you adapt to changing situations. Think of times when you’ve had to switch tasks quickly or handle unexpected challenges, as this will show you can thrive in a dynamic retail environment.
