At a Glance
- Tasks: Lead the engagement strategy and turn colleague feedback into impactful actions.
- Company: Join M&S, a forward-thinking retailer committed to inclusivity and innovation.
- Benefits: Enjoy a 20% discount, competitive holidays, and 24/7 wellbeing support.
- Other info: Be part of a diverse team driving positive change in retail.
- Why this job: Make a real difference in a dynamic environment focused on colleague empowerment.
- Qualifications: Strong communication skills and experience in engagement and organisational effectiveness.
The predicted salary is between 60300 - 73700 £ per year.
At M&S, colleague voice matters. We’re looking for an inspiring and insight-led Engagement Lead to shape and deliver our colleague engagement strategy across the business, helping us build a high-performing, customer-first culture where colleagues feel listened to, valued and empowered to make a difference. In this role, you’ll turn data, feedback and colleague sentiment into meaningful action, working closely with senior leaders, People teams, Centres of Expertise, Internal Communications and external partners to drive positive change across M&S. This role can be based in either our Salford Quays Support Office or London Support Office.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you’ll do
- Lead the development and delivery of a clear, insight-led colleague engagement strategy aligned to M&S behaviours and transformation goals.
- Own and evolve our colleague listening approach, including surveys and listening sessions across all levels of the organisation, ensuring colleague voice is understood and acted upon.
- Translate engagement data, trends and feedback into clear insight, practical recommendations and prioritised actions for business areas and senior leaders.
- Work collaboratively with People Partnering teams, COEs, People Hub, Business Involvement Group, Internal Communications and external survey providers to bring engagement plans to life.
- Build leadership capability by helping leaders understand engagement insight, take meaningful action and keep local action plans relevant, visible and impactful.
Who you are
- A strategic problem solver who can turn data, feedback and insight into clear stories, recommendations and action.
- Excellent communication, presentation and facilitation skills, with the ability to make complex insight simple, engaging and actionable.
- Strong business partner management and influencing skills, including confidence working with senior leaders and Exec-level partners.
- A strong understanding of engagement, culture, organisational effectiveness and change, ideally within a fast-paced retail or customer-led environment.
- Strong project management skills, attention to detail and confidence working with tools such as Excel, PowerPoint, Power BI and communications sites.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Engagement Lead in London employer: Marks & Spencer Group
Join M&S as a Customer Assistant in our Food section, where you'll be part of a dynamic team that values hard work and dedication. With a strong focus on employee growth and development, we offer a vibrant work culture that encourages collaboration and innovation. Located in Wolstanton, you will enjoy the benefits of working for one of the UK's fastest-growing retailers, with opportunities to enhance your skills and advance your career while delivering exceptional service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Lead in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Marks & Spencer Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Marks & Spencer Group.
We think you need these skills to ace Engagement Lead in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Marks & Spencer Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Marks & Spencer Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Marks & Spencer Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Marks & Spencer Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Marks & Spencer Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Marks & Spencer Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Marks & Spencer Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Marks & Spencer Group and how you would contribute to adapting HR strategies.
