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- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team, known for its commitment to quality and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a vibrant team environment.
- Other info: Perfect opportunity for students looking to gain retail experience this Christmas.
- Why this job: Be a fashion ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and a team player attitude.
Christmas Customer Assistant – Fashion, Home & Beauty – Belfast
All the details
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Working Schedule
Sunday: 1100-1500
Wednesday: 0800-1200
Thursday: 0800-1200
Friday: 1730-2130
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Retail
#J-18808-Ljbffr
Christmas Customer Assistant-Fashion, Home & Beauty-Belfast employer: Marks & Spencer Group PLC
Contact Detail:
Marks & Spencer Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant-Fashion, Home & Beauty-Belfast
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest fashion trends and products. This way, you can show off your passion for their stylish offerings and impress them with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to go above and beyond for a customer. Being able to share real-life examples will demonstrate your commitment to exceptional service.
✨Tip Number 3
Be ready to showcase your digital savvy! Familiarise yourself with tools like the Sparks App and other in-store devices. Highlighting your comfort with technology will show that you're ready to enhance the customer experience.
✨Tip Number 4
Don’t forget to emphasise teamwork! Share experiences where you've worked well with others, especially in fast-paced environments. M&S values collaboration, so showing you’re a team player is key!
We think you need these skills to ace Christmas Customer Assistant-Fashion, Home & Beauty-Belfast
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion and customer service shine through. We want to see how excited you are about helping customers find the perfect outfit or home accessory!
Be Digital Savvy: Mention any experience you have with digital tools, especially if you've used apps or devices in a retail setting. We’re all about enhancing the customer experience, so show us how you can contribute!
Highlight Team Spirit: We value teamwork, so make sure to include examples of how you've worked well with others in the past. Whether it’s supporting colleagues or creating a positive environment, we want to hear about it!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen to join our M&S family right from the start.
How to prepare for a job interview at Marks & Spencer Group PLC
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a challenging issue. This will demonstrate your commitment to providing remarkable service.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be ready to share experiences where you've worked collaboratively with others or adjusted to new demands in a fast-paced environment. Highlighting your flexibility will resonate well with the interviewers.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools or apps that M&S uses, like the Sparks App. Mention any experience you have with similar technologies to show you're ready to enhance the customer experience through digital means.