Delighted to be working with a long standing business to recruit a Order to Cash Manager on an 18‑month fixed‑term contract. This is a high‑impact role within Finance Shared Services, ideal for someone who thrives in a fast‑paced, collaborative environment and brings deep expertise across the Order‑to‑Cash (O2C) cycle.
Key Responsibilities
- Manage risk across outstanding customer balances, escalating issues appropriately.
- Maintain up‑to‑date process maps, policies and documentation to ensure compliant O2C operations.
- Oversee payments, deposits and customer refunds, ensuring accuracy, timeliness and strong financial controls.
- Drive continuous improvement, identifying efficiencies and embedding standardised Group processes.
- Set, track and govern O2C KPIs and SLAs, enhancing performance visibility across Shared Services.
- Analyse operational and financial data to identify trends, risks and process issues.
- Build strong relationships with retail, escalation and central admin teams to support end‑to‑end process optimisation.
- Support future payment method changes and ensure O2C processes remain robust and fit for purpose.
- Partner with IT and Change teams on projects impacting O2C, providing finance subject‑matter expertise.
- Identify O2C activities performed outside the team and migrate them into the function to build scale and consistency.
- Contribute to shaping the future O2C operating model across people, process and systems.
- Oversee additional activities including ad hoc payments and parking fines.
Experience
- Strong background across O2C, Accounts Receivable, Shared Services or Finance Operations.
- Demonstrable experience delivering process improvements and strengthening financial controls.
- Broad finance exposure (AR, Shared Services, Management Accounting, Transformation).
- Proven ability to work with KPIs, SLAs and performance metrics.
- Experience supporting business change or transformation projects.
- Excellent analytical skills with the ability to interpret data and identify trends.
- Strong understanding of finance processes, accounting principles and financial controls.
- Confident communicator with strong stakeholder management skills across finance and non‑finance teams.
- Continuous improvement mindset with a proactive approach to efficiency and standardisation.
If this role is of interest please apply!
Group Order to Cash Manager employer: Marks Sattin (UK) Ltd
Join a dynamic team as a Junior Purchase Ledger where your attention to detail and positive attitude will be nurtured in a supportive work environment. Our company prioritises employee growth, offering training and development opportunities that empower you to advance your career while enjoying a collaborative culture. Located in a vibrant area, we provide unique advantages such as flexible working arrangements and a strong focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
