At a Glance
- Tasks: Lead and manage technical repairs, ensuring compliance and high-quality service delivery.
- Company: Dynamic housing association focused on community and resident satisfaction.
- Benefits: Competitive salary, professional development opportunities, and a supportive team environment.
- Other info: Join a collaborative team dedicated to continuous improvement and high performance.
- Why this job: Make a real difference in residents' lives while driving innovation in property services.
- Qualifications: Experience in technical leadership and compliance within housing or property services.
The predicted salary is between 40000 - 50000 £ per year.
The ideal candidate will be a seasoned technical and compliance leader with expertise across damp and mould, disrepair, fire safety, and contractor governance. They will have a strong understanding of statutory requirements, risk management, and audit processes, with the ability to oversee complex casework and ensure robust compliance with Awaab’s Law and FRA actions. Commercially astute and confident in procurement and contract management, they will combine strategic thinking with hands-on oversight of specialist workstreams. Excellent stakeholder management skills are essential, including the ability to influence contractors, liaise with legal teams, and report to SLT and Boards. The successful candidate will be analytical, detail-oriented, and committed to driving service improvements, innovation, and a high-performance, resident-focused culture.
The post-holder is responsible for providing strategic oversight and hands-on management of:
- Compliance
- Asset integrity and specialist workstreams
- Awaab’s Law (damp & mould)
- Disrepair
- Fire Risk Assessment (FRA) and M&E actions
- Contractor governance
- Latent Defects & Party Wall
- Budget Holder Management
Ensure robust audit trails, risk management, commercial control, and performance reporting to SLT/Board. As x is the landlord and holds statutory compliance responsibilities, the post-holder does not lead compliance functions, but ensures x fulfils all operational duties, contract requirements, and reporting obligations on behalf of x.
The role provides senior leadership on service performance, contractor management, financial oversight, data insight, and resident experience across all Property Services workstreams. The post-holder ensures that x delivers a consistent, high-quality service while driving continuous improvement and supporting x through accurate operational reporting and risk escalation.
Key Responsibilities:
- Specialist Governance: Oversee Awaab’s Law compliance, ensuring triage, severity scoring, investigation, and repairs meet statutory timeframes. Inspect and follow through on D&M cases from start to resolution. Lead audit trails and evidence logs; produce D&M performance reporting; drive learning to reduce recurrence. Manage the Disrepair service: inspections, legal liaison, disclosure processes, risk and cost management; ensure adherence to statutory/legal requirements and pre-action protocols. Ensure operatives, surveyors and contractors identify and report HHSRS hazards and building fabric risks during inspections, with accurate recording and escalation.
- Fire Risk, Building Safety & Compliance: Oversee repair actions arising from SNG-issued FRAs; ensure works are correctly scoped, prioritised, allocated and delivered within risk-rated timeframes; maintain auditable records of completion. Oversee EICR and LGSR service to ensure full compliance. Coordinate with SNG’s M&E team for statutory testing, servicing and remedial works; assure compliance.
- Contractor Management & Procurement: Full contractor management responsibilities for all allocated contractors. Lead procurement and commercial management of specific Property Services contracts in partnership with SNG Procurement. Oversee tenders, mobilisation, onboarding, variations and commercial negotiations. Set and monitor contractor KPIs (quality, compliance, productivity, cost variance); drive corrective action. Chair monthly meetings and record performance. Ensure all post inspections are carried out in a timely manner.
- Asset Data & Performance Reporting: Maintain regular oversight of repair records, inspection outputs and asset data for full auditability. Produce performance reports for SLT, Board, Committees, insurers and SNG, highlighting trends, risks and improvements. Align operational processes, workflows and policies with corporate and regulatory requirements; lead process redesign.
- Strategic & Organisational Leadership: Drive a high-performance, resident-focused culture; identify opportunities for innovation, efficiency and service transformation. Work collaboratively with SLT, SNG, contractors and partners to improve services; lead change management during restructures. Drive learning and improvements to reduce recurrence and improve outcomes.
- People & Performance Management: Lead a multi-disciplinary team; set clear objectives; run 1:1s, appraisals, supervision and development plans. Recruit, onboard and train staff; deliver on-the-job coaching and shared knowledge practices. Manage sickness absence, capability, conduct and performance in line with SW9 HR procedures. Build a positive, accountable, collaborative team culture.
- Complaints, Ombudsman & External Enquiries: Draft and oversee Stage 2 complaint responses, Ombudsman investigations and MP/Councillor enquiries. Ensure investigations are thorough, balanced and compliant; report systemic issues and learning to SLT/Board. Attend meetings for residents or MP enquiries as and when required.
- General: Proficient understanding of SOR’s to ensure cost effectiveness and value for money. Ensure operational performance aligns with corporate/regulatory requirements and quality standards. Track budgets, productivity and unit costs; drive value-for-money across the department. Contribute operational assurance data for SLT/Board reports (volumes, SLAs, WIP ageing, satisfaction). Work in collaboration with the Repairs Operations Manager and provide support in the absence of repairs team.
Education & Qualifications
- Degree-level education or equivalent through relevant training/experience commensurate to the role.
- Holds a relevant professional qualification (highly desirable).
- Holds a management qualification (desirable).
- Evidence of continuous, challenging, and relevant professional development.
Essential Experience and Knowledge
- Technical leadership across compliance-heavy workstreams (D&M, Disrepair, FRAs, M&E).
- Strong risk management, audit, and governance capability; evidence-based reporting.
- Contractor procurement and commercial management experience.
- Knowledge of HHSRS, fire safety principles, building fabric and asset management.
- Practical experience responding to housing condition risks such as damp and mould.
- Excellent stakeholder management (SLT, legal, insurers, Ombudsman).
- Strong understanding of the Regulator of Social Housing’s Consumer Standards, including the Home Standard.
- Up-to-date knowledge of Awaab’s Law, statutory timeframes, severity categorisation, and operational compliance requirements.
- Sound understanding of current and emerging challenges within the housing sector and the needs of diverse communities.
- Proven management experience within housing, property services, or repairs, with responsibility for budgets and service performance.
- Demonstrated ability to lead, develop, and motivate a diverse operational team across multiple workstreams.
- Experience in transforming services, improving operational processes, and delivering measurable performance improvements.
- Track record of mobilising contractors, driving performance through KPIs, commercial management, and collaborative partnership working.
- Evidence of building strong, productive relationships with residents, stakeholders, contractors, and partner organisations.
- Experience developing and delivering operational strategies, policies, procedures, and service plans within a social housing environment.
Repairs Manager in Slough employer: Marks Consulting Partners
As a leading Housing Association in South London, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and well-being. Our commitment to continuous improvement and innovation ensures that our Repairs Manager will have ample opportunities for professional growth while making a meaningful impact on the lives of our residents. With a focus on collaboration and high-performance standards, we offer a dynamic environment where your expertise in compliance and contractor management will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Manager in Slough
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Marks Consulting Partners, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Manager at Marks Consulting Partners.
We think you need these skills to ace Repairs Manager in Slough
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Marks Consulting Partners
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
