Complex Works Project Surveyor in London

1 YEAR FIXED TERM CONTRACT - Complex Works Project Surveyor

Housing Association based in South London

£59,000 per annum

Department: Property Services

Reporting to: Maintenance Manager

Hours: 37.5 hours per week

Contract Type: 12 month FTC

Role Purpose:

Lead the end-to-end delivery of complex surveying and project activities across our housing portfolio—spanning reactive and major repairs, voids, adaptations, legal disrepair, damp & mould interventions, planned and cyclical programmes, and major insurance works. Ensure safe, compliant, and value-for-money outcomes while driving exceptional quality standards and a consistently high level of resident satisfaction. Champion a culture of continuous improvement and collaboration, actively building the expertise and capacity of the wider team to deliver sustainable, high-performing services. Work proactively to embed best practice, innovation, and efficiency in all aspects of service delivery, ensuring that every project contributes to positive resident experiences and long-term asset value.

Key Responsibilities:

• Health, Safety & Compliance: Ensure compliance with CDM Regulations, Building Regulations, British Standards and HSE guidance; maintain accurate records. Emphasize proactive risk management and embed a culture of safety and quality across the team.
• Diagnostics, Scope & Specification: Undertake inspections, diagnose defects, and produce clear specifications and schedules of work. Ensure specifications reflect best practice and deliver value-for-money solutions.
• Reactive, Major Repairs, Voids & Disrepair: Lead delivery of reactive/major repairs and voids; manage legal disrepair cases. Prioritize resident satisfaction and timely resolution of issues with minimal disruption.
• Damp & Mould / Complex Interventions: Working in line with the business’s approach to retain compliancy with ‘Awaab’s law’, investigate, diagnose damp/moisture and ventilation issues; design remediation plans. Apply innovative approaches to improve long-term outcomes and resident wellbeing.
• Planned Investment & Cyclical Programmes: Specify, procure, supervise and administer planned/cyclical works and consultancy services. Drive continuous improvement and efficiency, ensuring programmes deliver high quality and cost-effectiveness.
• Insurance & Party Wall: Lead major insurance-related works and administer party wall matters.
• Inspections & Quality Assurance: Complete pre- and post-inspections; undertake stock condition and Decent Homes surveys. Use findings to coach and develop peer/team capability, raising standards consistently.
• Contractor & Consultant Management: Appoint and coordinate consultants and contractors; monitor performance against KPIs/SLAs. Foster collaborative relationships and mentor internal colleagues to strengthen delivery capacity.
• Financial & Data Controls: Track progress and budgets; validate quotes and valuations; ensure timely payments and data updates.
• Resident & Stakeholder Engagement: Act as primary contact for customers; provide updates and manage expectations empathetically. Champion a customer-first approach and share insights to build team expertise in managing complex cases empathetically.
• Governance & Policy: Deliver services in line with Wandle’s policies and maintain audit-ready records.
• Emergency Response & Rota: Participate in out-of-hours emergency rota when required.
• Continuous Improvement: Maintain awareness of technical developments and contribute to performance improvements. Actively contribute to team learning and development, embedding best practice and innovation.

What you'll need:

• Property maintenance & surveying: 5+ years in housing/building maintenance, inspections, defect diagnosis, contractor/consultant supervision.
• Complex project delivery: Proven experience delivering complex building remediation and insurance works.
• Contract & project management: Specifying works, procurement/tendering, contract administration, dispute resolution.
• Regulatory framework: Strong understanding of CDM, H&S, Building Regulations, British Standards, contract law.
• Customer focus & communication: Exceptional written/verbal communication; empathetic approach to sensitive cases.
• Planning & records: Accurate record-keeping; time management; organized systems suitable for audit.
• IT skills: Proficient with MS Word, Outlook & Excel; experience using MS Project.
• Safeguarding & inclusion: Awareness of diversity and safeguarding principles in service delivery.

Other Skills:

• Good IT skills (intermediate Word, Outlook & Excel) and experience using MS Project.

Qualifications:

• Minimum: HNC in construction/building (or equivalent), with evidence of continuing professional development.
• Desirable: Degree or equivalent in Construction, Building Services Engineering, Project Management or related field.
• Professional membership: RICS, CIOB, CIBSE, APM (desirable).
• H&S: SMSTS/NEBOSH (advantage).

T&Cs:

• Essential car use (vehicle not provided); willingness to work flexibly, including occasional evening/out-of-hours.

Benefits:

• 29 days annual leave plus public holidays.
• Defined contribution pension with matched employer contributions (4%-6%).
• 75% salary income protection.
• 4× salary life cover.
• Staff wellbeing and savings perks.