At a Glance
- Tasks: Manage complaints and keep residents updated while ensuring timely resolutions.
- Company: Marks Consulting Partners, a leader in housing services recruitment.
- Benefits: Gain valuable experience in social housing and customer service.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Make a real difference in residents' lives by resolving their concerns.
- Qualifications: Experience in complaint handling and a commitment to quality service.
The predicted salary is between 30000 - 40000 £ per year.
Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis.
What you'll be doing:
- Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process.
- Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with learning outcomes identified.
- Examining all evidence related to complaints, including information held on the CRM system, and interviewing colleagues as appropriate.
What you'll need:
- Experience of complaint investigation, handling and resolution.
- Understanding of the importance of social housing and a commitment to delivering a high quality service.
- A collaborative approach to working within a team and wider community.
- A positive, customer-focused mindset.
If you would like further details about this position, please contact Sadie Haralambous at Marks Consulting Partners.
If this role isn't quite right for you but you are looking for something new, please contact us for a confidential discussion.
Compaints Officer employer: Marks Consulting Partners
Marks Consulting Partners is an excellent employer, offering a supportive work culture that prioritises collaboration and community engagement. As a Complaints Officer in South London, you will benefit from opportunities for professional growth while making a meaningful impact in the social housing sector, ensuring residents receive high-quality service and support throughout their complaints journey.
