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- Tasks: Lead complex surveying projects and ensure high-quality outcomes for residents.
- Company: Dynamic housing association in South London focused on community impact.
- Benefits: Generous annual leave, pension contributions, and wellbeing perks.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: 5+ years in property maintenance and strong project management skills.
- Other info: Join a supportive team with opportunities for professional growth.
The predicted salary is between 49000 - 63000 £ per year.
1 YEAR FIXED TERM CONTRACT - Complex Works Project Surveyor
Housing Association based in South London
£59,000 per annum
Department: Property Services
Reporting to: Maintenance Manager
Hours: 37.5 hours per week
Contract Type: 12 month FTC
Role Purpose:
Lead the end-to-end delivery of complex surveying and project activities across our housing portfolio—spanning reactive and major repairs, voids, adaptations, legal disrepair, damp & mould interventions, planned and cyclical programmes, and major insurance works. Ensure safe, compliant, and value-for-money outcomes while driving exceptional quality standards and a consistently high level of resident satisfaction. Champion a culture of continuous improvement and collaboration, actively building the expertise and capacity of the wider team to deliver sustainable, high-performing services. Work proactively to embed best practice, innovation, and efficiency in all aspects of service delivery, ensuring that every project contributes to positive resident experiences and long-term asset value.
Key Responsibilities:
- Health, Safety & Compliance: Ensure compliance with CDM Regulations, Building Regulations, British Standards and HSE guidance; maintain accurate records. Emphasize proactive risk management and embed a culture of safety and quality across the team.
- Diagnostics, Scope & Specification: Undertake inspections, diagnose defects, and produce clear specifications and schedules of work. Ensure specifications reflect best practice and deliver value-for-money solutions.
- Reactive, Major Repairs, Voids & Disrepair: Lead delivery of reactive/major repairs and voids; manage legal disrepair cases. Prioritize resident satisfaction and timely resolution of issues with minimal disruption.
- Damp & Mould / Complex Interventions: Working in line with the business’s approach to retain compliancy with ‘Awaab’s law’, investigate, diagnose damp/moisture and ventilation issues; design remediation plans. Apply innovative approaches to improve long-term outcomes and resident wellbeing.
- Planned Investment & Cyclical Programmes: Specify, procure, supervise and administer planned/cyclical works and consultancy services. Drive continuous improvement and efficiency, ensuring programmes deliver high quality and cost-effectiveness.
- Insurance & Party Wall: Lead major insurance-related works and administer party wall matters.
- Inspections & Quality Assurance: Complete pre- and post-inspections; undertake stock condition and Decent Homes surveys. Use findings to coach and develop peer/team capability, raising standards consistently.
- Contractor & Consultant Management: Appoint and coordinate consultants and contractors; monitor performance against KPIs/SLAs. Foster collaborative relationships and mentor internal colleagues to strengthen delivery capacity.
- Financial & Data Controls: Track progress and budgets; validate quotes and valuations; ensure timely payments and data updates.
- Resident & Stakeholder Engagement: Act as primary contact for customers; provide updates and manage expectations empathetically. Champion a customer-first approach and share insights to build team expertise in managing complex cases empathetically.
- Governance & Policy: Deliver services in line with Wandle’s policies and maintain audit-ready records.
- Emergency Response & Rota: Participate in out-of-hours emergency rota when required.
- Continuous Improvement: Maintain awareness of technical developments and contribute to performance improvements. Actively contribute to team learning and development, embedding best practice and innovation.
What you'll need:
- Property maintenance & surveying: 5+ years in housing/building maintenance, inspections, defect diagnosis, contractor/consultant supervision.
- Complex project delivery: Proven experience delivering complex building remediation and insurance works.
- Contract & project management: Specifying works, procurement/tendering, contract administration, dispute resolution.
- Regulatory framework: Strong understanding of CDM, H&S, Building Regulations, British Standards, contract law.
- Customer focus & communication: Exceptional written/verbal communication; empathetic approach to sensitive cases.
- Planning & records: Accurate record-keeping; time management; organized systems suitable for audit.
- IT skills: Proficient with MS Word, Outlook & Excel; experience using MS Project.
- Safeguarding & inclusion: Awareness of diversity and safeguarding principles in service delivery.
Other Skills:
- Good IT skills (intermediate Word, Outlook & Excel) and experience using MS Project.
Qualifications:
- Minimum: HNC in construction/building (or equivalent), with evidence of continuing professional development.
- Desirable: Degree or equivalent in Construction, Building Services Engineering, Project Management or related field.
- Professional membership: RICS, CIOB, CIBSE, APM (desirable).
- H&S: SMSTS/NEBOSH (advantage).
T&Cs:
- Essential car use (vehicle not provided); willingness to work flexibly, including occasional evening/out-of-hours.
Benefits:
- 29 days annual leave plus public holidays.
- Defined contribution pension with matched employer contributions (4%-6%).
- 75% salary income protection.
- 4× salary life cover.
- Staff wellbeing and savings perks.
Complex Works Project Surveyor in City of London employer: Marks Consulting Partners
Contact Detail:
Marks Consulting Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Works Project Surveyor in City of London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property services sector, attend industry events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their values and recent developments in housing and building maintenance. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on articulating your experience in complex project delivery and how you've tackled challenges in previous roles. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Complex Works Project Surveyor in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complex Works Project Surveyor role. Highlight your experience in property maintenance, complex project delivery, and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your customer-focused approach and any specific experiences that relate to the job description.
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love a well-presented application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Marks Consulting Partners
✨Know Your Stuff
Make sure you brush up on your knowledge of property maintenance and surveying. Familiarise yourself with the key responsibilities listed in the job description, especially around complex project delivery and compliance with regulations. Being able to discuss specific examples from your experience will show that you're the right fit for the role.
✨Showcase Your Communication Skills
As a Complex Works Project Surveyor, you'll need to communicate effectively with residents and stakeholders. Prepare to demonstrate your exceptional written and verbal communication skills during the interview. Think of scenarios where you've had to manage sensitive cases empathetically and be ready to share those stories.
✨Prepare for Technical Questions
Expect questions that dive deep into your understanding of CDM Regulations, Building Regulations, and other relevant standards. Brush up on these topics and be prepared to discuss how you've applied them in past projects. This will help you stand out as someone who not only knows the theory but has practical experience too.
✨Emphasise Continuous Improvement
The role requires a champion for continuous improvement and innovation. Be ready to talk about how you've contributed to performance improvements in previous roles. Share specific examples of how you've implemented best practices or driven efficiency in project delivery, as this aligns perfectly with what they're looking for.
