At a Glance
- Tasks: Lead transformation projects to improve housing services and enhance customer outcomes.
- Company: Marks Consulting Partners, dedicated to impactful local authority work.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Other info: Opportunity to work on innovative projects with real community impact.
- Why this job: Drive meaningful change in housing services and collaborate with diverse teams.
- Qualifications: Experience in project management and a passion for service improvement.
Marks Consulting Partners are currently looking for a Service Modernisation Manager to work with one of our Local Authority clients in Middlesex.
What the Job Will Be Doing:
- Leading complex transformation and service improvement programmes across Housing Needs and Homelessness.
- Managing multiple projects from initiation through to implementation, ensuring delivery on time, within budget and to agreed objectives.
- Reviewing existing housing processes, identifying areas for improvement and implementing more efficient ways of working.
- Developing business cases, project plans and governance documentation for senior leadership approval.
- Working closely with Housing Needs, Homelessness, IT, Finance, HR, Legal and Transformation teams to deliver service improvements.
- Ensuring compliance with the Housing Act 1996, Homelessness Reduction Act 2017 and the Homelessness Code of Guidance.
- Monitoring project risks, budgets, milestones and performance, providing regular updates to senior management.
- Leading service improvement initiatives that enhance customer outcomes, strengthen governance and improve operational performance.
- Researching best practice, emerging legislation and innovative service delivery models to support continuous improvement.
- Working with senior stakeholders to embed change across the organisation and ensure projects deliver measurable benefits.
Service Modernisation Manager employer: Marks Consulting Partners Limited
Join a well-established independent property and construction consultancy in Edinburgh, where you'll not only lead exciting projects but also thrive in a supportive and flexible work environment. With a strong focus on employee growth, you will benefit from structured career development reviews and the opportunity to work on landmark developments across Scotland. Enjoy competitive salaries, private healthcare, and a family-friendly culture that values your contributions and fosters meaningful client relationships.
Contact Details:
Marks Consulting Partners Limited Recruitment Team
