Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis. You will manage stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process.
You will log all complaints, compliments and MP and Councillor enquiries, ensuring investigations and timely resolutions with learning outcomes identified. A collaborative, customer-focused mindset is essential.
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Resident Complaints Specialist employer: Marks Consulting Partners Limited
As a leading Housing Association in London, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional development. Our Tenancy Sustainment & Welfare Benefits Advisers benefit from comprehensive training programmes, flexible working arrangements, and the opportunity to make a meaningful impact in the lives of vulnerable residents. Join us to be part of a dedicated team that values collaboration and innovation in delivering essential housing services.
Contact Details:
Marks Consulting Partners Limited Recruitment Team
