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- Tasks: Support residents with housing issues and build strong relationships in the community.
- Company: Marks Consulting Partners connects talented individuals with leading Housing Associations in West London.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact in people's lives while working in a supportive and engaging culture.
- Qualifications: Experience in housing management and a passion for exceptional customer service are essential.
- Other info: Willingness to learn and achieve relevant qualifications is encouraged.
The predicted salary is between 36000 - 60000 £ per year.
Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in West London.
What the job will be doing:
- To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents.
- To build meaningful and trusting relationships with residents on patch.
- To own the primary relationship with residents living on patch and act as the voice of residents.
- To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
- To seek out resident views and to listen and act.
- To represent and champion residents.
- To act as the advocate for residents in getting things resolved at pace and quality.
- To co-ordinate issues on behalf of residents.
What you will need:
- Housing sector experience and knowledge on all aspects of tenancy management, tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding.
- Property management, facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform.
- Experience of working with tenants and/or leaseholders.
- Risk Management.
- Compliance in terms of tenancy management and property management.
- Exceptional customer service.
- Ability to quickly simplify and disseminate complex information.
- The confidence and determination to do the right thing by residents and challenge the norm.
- Operational knowledge of the regulatory environment for housing associations.
- Awareness of budget management and value for money.
- A natural curiosity and persistence around getting answers and clarity.
- Able to communicate effectively with a variety of audiences.
- A problem solver.
- Demonstrates empathy and care when interacting with others.
- A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.
How to Apply:
If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.
Neighbourhood Officer employer: Marks Consulting Partners Limited
Contact Detail:
Marks Consulting Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and regulations relevant to the role. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Network with current or former Housing Officers to gain insights into their day-to-day responsibilities. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully resolved issues for residents or clients in the past. This will highlight your ability to advocate for residents effectively.
✨Tip Number 4
Research the specific Housing Association you'll be working with. Understanding their values, mission, and the community they serve will allow you to align your responses with their goals during the interview.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Neighbourhood Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in the housing sector, particularly in tenancy management and customer service. Use specific examples to demonstrate how you've successfully managed relationships with residents.
Showcase Your Skills: Make sure to highlight your problem-solving abilities, empathy, and communication skills. These are crucial for the role, so provide examples of how you've used these skills in past positions.
Tailor Your Application: Customise your cover letter to reflect your understanding of the company's values and how you can contribute to their mission. Mention your willingness to learn and achieve relevant qualifications, such as the IRPM qualification.
How to prepare for a job interview at Marks Consulting Partners Limited
✨Showcase Your Housing Knowledge
Make sure to brush up on your knowledge of tenancy management and housing laws. Be prepared to discuss specific scenarios you've encountered in the housing sector, demonstrating your understanding of issues like anti-social behaviour and safeguarding.
✨Demonstrate Empathy and Communication Skills
As a Neighbourhood Officer, building relationships with residents is key. During the interview, share examples of how you've effectively communicated with diverse audiences and resolved conflicts, showcasing your empathy and problem-solving abilities.
✨Highlight Your Customer Service Experience
Exceptional customer service is crucial in this role. Prepare to discuss instances where you've gone above and beyond for residents or clients, illustrating your commitment to providing high-quality service and your ability to listen and act on feedback.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills. Think about past experiences where you had to advocate for residents or resolve complex issues, and be ready to explain your thought process and actions.
