At a Glance
- Tasks: Support vulnerable residents to maintain their tenancies and improve their living situations.
- Company: Marks Consulting Partners, dedicated to making a difference in housing.
- Benefits: Competitive salary, professional development, and the chance to make a real impact.
- Other info: Join a passionate team focused on improving lives and fostering independence.
- Why this job: Help people thrive in their homes and build a better community.
- Qualifications: Experience in resident support roles and strong knowledge of welfare benefits.
The predicted salary is between 29.7 - 36.3 £ per hour.
Marks Consulting Partners are currently looking for a Tenancy Sustainment Officer to work with one of our Housing Association clients in London.
- What the Job Will be doing
- Managing a caseload of vulnerable residents, providing intensive tenancy sustainment support to prevent tenancy failure.
- Completing holistic needs assessments, home visits, risk assessments and personalised support plans.
- Providing specialist advice on Universal Credit, Housing Benefit, Discretionary Housing Payments, Household Support Fund and other welfare benefits.
- Supporting residents with benefit applications, appeals, mandatory reconsiderations and income maximisation.
- Working proactively with residents experiencing financial hardship, helping them access grants, charitable funding and debt advice.
- Identifying safeguarding concerns and making referrals to Social Care and specialist support agencies where appropriate.
- Working closely with Housing Officers, Income Officers and external organisations to deliver joined-up support.
- Supporting residents to develop independent living skills and improve long-term tenancy sustainability.
- Chairing multi-agency meetings and coordinating support plans for complex cases.
- Maintaining accurate case records, support plans and performance information using housing management systems.
- Promoting employment, training and financial inclusion opportunities to residents.
- Supporting service improvements and contributing towards resident satisfaction and tenancy sustainment targets.
- Responding to complaints and delivering a high-quality, resident-focused service.
- What You Will Need
- Experience working as a Tenancy Sustainment Officer, Welfare Benefits Adviser, Income Maximisation Officer or in a similar resident support role.
- Strong knowledge of Universal Credit, Housing Benefit, welfare reform and income maximisation.
- Experience supporting vulnerable residents with complex housing, financial or welfare needs.
- Experience carrying out home visits, needs assessments and developing support plans.
- Good understanding of safeguarding, tenancy sustainment and homelessness prevention.
- Experience working collaboratively with local authorities, health services and external support agencies.
- Strong communication and relationship-building skills with the ability to engage residents from diverse backgrounds.
- Experience managing a busy caseload and maintaining detailed case records
Tenancy Sustainment Officer in London employer: Marks Consulting Partners Limited
Marks Consulting Partners is an exceptional employer, offering a dynamic work environment that fosters strategic leadership and innovation in the fields of economic development and regeneration. With a strong commitment to employee growth, we provide opportunities for professional advancement while working collaboratively with key regional partners to drive impactful change. Our supportive culture and focus on meaningful projects make this role not just a job, but a chance to contribute to the community's future.
Contact Details:
Marks Consulting Partners Limited Recruitment Team
