At a Glance
- Tasks: Lead transformation projects to improve housing services and enhance customer outcomes.
- Company: Marks Consulting Partners, a dynamic consultancy working with local authorities.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Join a culture of continuous improvement and enjoy excellent career growth opportunities.
- Why this job: Drive impactful change in housing services while collaborating with diverse teams.
- Qualifications: Experience in project management and knowledge of housing legislation required.
The predicted salary is between 59576 - 65000 £ per year.
Marks Consulting Partners are currently looking for a Service Modernisation Manager to work with one of our Local Authority clients in Middlesex.
- What the Job Will Be Doing
- Leading complex transformation and service improvement programmes across Housing Needs and Homelessness.
- Managing multiple projects from initiation through to implementation, ensuring delivery on time, within budget and to agreed objectives.
- Reviewing existing housing processes, identifying areas for improvement and implementing more efficient ways of working.
- Developing business cases, project plans and governance documentation for senior leadership approval.
- Working closely with Housing Needs, Homelessness, IT, Finance, HR, Legal and Transformation teams to deliver service improvements.
- Ensuring compliance with the Housing Act 1996, Homelessness Reduction Act 2017 and the Homelessness Code of Guidance.
- Monitoring project risks, budgets, milestones and performance, providing regular updates to senior management.
- Leading service improvement initiatives that enhance customer outcomes, strengthen governance and improve operational performance.
- Researching best practice, emerging legislation and innovative service delivery models to support continuous improvement.
- Working with senior stakeholders to embed change across the organisation and ensure projects deliver measurable benefits.
- Producing high-quality reports, business cases and presentations for senior leaders and governance boards.
- Championing a culture of continuous improvement and supporting the delivery of strategic housing objectives.
- What You Will Need
- Previous experience managing transformation, service improvement or modernisation projects within a Local Authority or Housing Association.
- Strong knowledge of Housing Needs, Homelessness legislation and statutory duties.
- Experience delivering complex projects from inception through to implementation.
- Knowledge of the Housing Act 1996, Homelessness Reduction Act 2017 and Homelessness Code of Guidance.
- Experience producing business cases, project documentation and reports for senior stakeholders.
- Excellent stakeholder management skills with the ability to influence and build relationships across multiple services.
- Strong analytical skills with experience reviewing services, identifying efficiencies and implementing change.
- Experience managing project budgets, risks and governance processes.
- Project Management qualification such as PRINCE2, APM or equivalent (desirable).
- Excellent communication, organisational and problem-solving skills
Service Modernisation Manager in London employer: Marks Consulting Partners Limited
Join a well-established independent property and construction consultancy in Edinburgh, where you'll not only lead exciting projects but also thrive in a supportive and flexible work environment. With a strong focus on employee growth, you will benefit from structured career development reviews and the opportunity to work on landmark developments across Scotland. Enjoy competitive salaries, private healthcare, and a family-friendly culture that values your contributions and fosters meaningful client relationships.
Contact Details:
Marks Consulting Partners Limited Recruitment Team
We think you need these skills to ace Service Modernisation Manager in London
Transformation Management
Service Improvement
Project Management
Housing Needs Knowledge
Homelessness Legislation Knowledge
Business Case Development
Stakeholder Management
