Income Manager in London

Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London. What the Job Will Be Doing * Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock * Maximising rental income collection and reducing current and former tenant arrears * Developing and implementing effective arrears prevention and recovery strategies * Managing complex arrears cases and overseeing legal action where appropriate * Supporting tenancy sustainment through proactive resident engagement and financial inclusion support * Working collaboratively with residents to agree realistic repayment arrangements * Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards * Monitoring KPIs, service standards and performance targets to drive service improvement * Producing performance reports and analysing data to identify trends and areas for improvement * Ensuring compliance with housing legislation, regulatory requirements and pre-action protocols * Supporting complaint resolution and improving customer satisfaction across the income service * Building strong relationships with internal teams, local authorities, DWP and external support agencies * Representing the organisation at meetings, partnership forums and court hearings where required What You Will Need * Proven experience managing an income or rent recovery service within social housing or local government * Strong knowledge of arrears recovery processes, tenancy sustainment and housing legislation * Experience managing and developing staff within a target-driven environment * Strong understanding of welfare benefits and Universal Credit * Ability to balance income recovery with a resident-focused approach * Experience producing performance reports and analysing service data * Excellent communication, negotiation and stakeholder management skills * Strong organisational and leadership abilities * Experience using housing management systems and Microsoft Office packages * CIH qualification or equivalent professional qualification desirable