At a Glance
- Tasks: Manage accounts, tackle rent arrears, and support residents in sustaining their tenancies.
- Company: Marks Consulting Partners, dedicated to improving housing solutions.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on positive outcomes for residents.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience as an Income Officer and strong knowledge of rent recovery processes.
Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients.
- What the Job Will Be Doing
- Managing a patch of approximately 850 General Needs, Leasehold and Shared Ownership accounts.
- Proactively managing rent arrears in line with the organisation's income recovery procedures and court protocols.
- Taking ownership of arrears cases, progressing them through each stage of the recovery process, including legal action where appropriate.
- Supporting residents to sustain their tenancies through early intervention and effective income recovery.
- Assisting residents with Discretionary Housing Payment (DHP) applications and referring them to specialist advice services where appropriate.
- Referring vulnerable residents to the internal Outreach Team to ensure they receive the right support.
- Completing income and expenditure assessments and agreeing realistic repayment arrangements.
- Building positive relationships with residents while delivering a firm but fair approach to income collection.
- Working closely with Housing Management, Finance and external partner agencies to achieve positive outcomes.
- Maintaining accurate case records and updating housing management systems.
- Delivering excellent customer service while meeting income collection targets and performance standards.
- What You Will Need
- Previous experience working as an Income Officer within a Housing Association or Local Authority.
- Experience managing arrears across General Needs, Leasehold and Shared Ownership portfolios.
- Strong knowledge of rent arrears recovery, tenancy sustainment and legal recovery processes.
- Experience completing income and expenditure assessments and negotiating affordable repayment plans.
- Knowledge of welfare benefits, including Universal Credit and Discretionary Housing Payments (DHPs).
- Excellent communication, negotiation and customer service skills.
- Ability to work independently and manage a busy caseload with minimal supervision.
- Strong problem-solving skills and a collaborative approach to working with colleagues and partner agencies.
- Experience using housing management systems, with knowledge of Rubix being advantageous
Income Officer in Islington employer: Marks Consulting Partners Limited
As a leading Housing Association in London, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional development. Our Tenancy Sustainment & Welfare Benefits Advisers benefit from comprehensive training programmes, flexible working arrangements, and the opportunity to make a meaningful impact in the lives of vulnerable residents. Join us to be part of a dedicated team that values collaboration and innovation in delivering essential housing services.
Contact Details:
Marks Consulting Partners Limited Recruitment Team
We think you need these skills to ace Income Officer in Islington
Income Recovery Procedures
Rent Arrears Management
Legal Action Processes
Tenancy Sustainment
Discretionary Housing Payment (DHP) Applications
Income and Expenditure Assessments
Repayment Plan Negotiation
