At a Glance
- Tasks: Manage rent and service charge accounts to control debt levels effectively.
- Company: Marks Consulting Partners specialise in recruitment for the public sector, focusing on housing associations.
- Benefits: Gain experience in social housing while contributing to community welfare.
- Other info: Contact Joshua for more details or to discuss other opportunities.
- Why this job: Join a dynamic team making a real impact in housing and debt management.
- Qualifications: Knowledge of social housing, income management, and relevant legislation required.
The predicted salary is between 28800 - 43200 £ per year.
Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients.
What the Job Will Be Doing
- Managing a patch of approximately 850 General Needs, Leasehold and Shared Ownership accounts.
- Proactively managing rent arrears in line with the organisation's income recovery procedures and court protocols.
- Taking ownership of arrears cases, progressing them through each stage of the recovery process, including legal action where appropriate.
- Supporting residents to sustain their tenancies through early intervention and effective income recovery.
- Assisting residents with Discretionary Housing Payment (DHP) applications and referring them to specialist advice services where appropriate.
- Referring vulnerable residents to the internal Outreach Team to ensure they receive the right support.
- Completing income and expenditure assessments and agreeing realistic repayment arrangements.
- Building positive relationships with residents while delivering a firm but fair approach to income collection.
- Working closely with Housing Management, Finance and external partner agencies to achieve positive outcomes.
- Maintaining accurate case records and updating housing management systems.
- Delivering excellent customer service while meeting income collection targets and performance standards.
What You Will Need
- Previous experience working as an Income Officer within a Housing Association or Local Authority.
- Experience managing arrears across General Needs, Leasehold and Shared Ownership portfolios.
- Strong knowledge of rent arrears recovery, tenancy sustainment and legal recovery processes.
- Experience completing income and expenditure assessments and negotiating affordable repayment plans.
- Knowledge of welfare benefits, including Universal Credit and Discretionary Housing Payments (DHPs).
- Excellent communication, negotiation and customer service skills.
- Ability to work independently and manage a busy caseload with minimal supervision.
- Strong problem-solving skills and a collaborative approach to working with colleagues and partner agencies.
- Experience using housing management systems, with knowledge of Rubix being advantageous.
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Income Officer employer: Marks Consulting Partners Limited
Marks Consulting Partners is an exceptional employer, offering a dynamic work environment that fosters strategic leadership and innovation in the fields of economic development and regeneration. With a strong commitment to employee growth, we provide opportunities for professional advancement while working collaboratively with key regional partners to drive impactful change. Our supportive culture and focus on meaningful projects make this role not just a job, but a chance to contribute to the community's future.
Contact Details:
Marks Consulting Partners Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in social housing. Understanding the current landscape will help you demonstrate your knowledge during interviews and show that you're proactive about staying informed.
✨Tip Number 2
Network with professionals in the housing sector. Attend relevant events or join online forums to connect with others in the field. This can lead to valuable insights and potential referrals for the Income Officer position.
✨Tip Number 3
Brush up on your knowledge of welfare benefits and debt collection best practices. Being able to discuss these topics confidently will set you apart from other candidates and show your commitment to the role.
✨Tip Number 4
Prepare examples of how you've effectively managed workloads and met targets in previous roles. Having specific instances ready to share will illustrate your ability to handle the demands of the Income Officer position.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of an Income Officer. Familiarise yourself with the key tasks such as managing debt levels and providing advice to customers in need.
Tailor Your CV:Highlight your relevant experience in social housing, income management, and debt collection. Use specific examples that demonstrate your knowledge of Housing and Welfare Benefits, as well as your ability to manage a busy workload.
Craft a Strong Cover Letter:In your cover letter, express your passion for helping others and your commitment to effective debt management. Mention how your skills align with the job requirements and how you can contribute to the Income Team's performance.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Marks Consulting Partners Limited
✨Understand the Role
Make sure you have a clear understanding of what an Income Officer does. Familiarise yourself with the responsibilities outlined in the job description, such as managing debt levels and providing advice to customers. This will help you answer questions confidently.
✨Showcase Your Knowledge
Demonstrate your knowledge of social housing issues and best practices in income management during the interview. Be prepared to discuss relevant legislation and how it impacts the role, as well as any experience you have in debt collection.
✨Highlight Your Skills
Emphasise your computer literacy, especially with spreadsheets and housing rent applications. Provide examples of how you've used these skills in previous roles to manage workloads effectively and meet targets.
✨Build Rapport
Since the role involves building relationships with internal and external partners, be personable and approachable during the interview. Share experiences where you've successfully collaborated with others to achieve common goals.
