At a Glance
- Tasks: Manage rent and service charge accounts to control debt levels effectively.
- Company: Marks Consulting Partners specialise in recruitment for the public sector, focusing on housing associations.
- Benefits: Gain experience in social housing while contributing to community welfare.
- Other info: Contact Joshua for more details or to discuss other opportunities.
- Why this job: Join a dynamic team making a real impact in housing and debt management.
- Qualifications: Knowledge of social housing, income management, and relevant legislation required.
The predicted salary is between 28800 - 43200 £ per year.
Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London.
What the Job Will be doing
- Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised
- Monitoring rent accounts and taking early intervention action to prevent arrears from escalating
- Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt
- Negotiating realistic repayment arrangements and monitoring ongoing compliance
- Preparing and progressing arrears cases for legal action where appropriate
- Managing garage rent accounts and associated arrears recovery activity
- Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits
- Assisting residents with Universal Credit, Housing Benefit, Discretionary Housing Payments and other financial support schemes
- Identifying vulnerable residents and working with support agencies to sustain tenancies and prevent evictions
- Conducting home visits and delivering a resident-focused service that promotes positive outcomes
- Working collaboratively with Housing Officers, Customer Service teams and external agencies to resolve complex cases
- Meeting income collection targets and contributing to service improvement initiatives
- Ensuring all activity complies with housing legislation, data protection requirements and organisational policies
What You Will Need
- Experience of rent arrears recovery within a Housing Association, Local Authority or TMO environment
- Experience managing a caseload and achieving collection targets
- Strong negotiation skills and experience agreeing repayment arrangements with residents
- Knowledge of Universal Credit, Housing Benefit and financial inclusion principles
- Understanding of tenancy sustainment and social housing practices
- Experience conducting home visits and managing challenging conversations
- Knowledge of legal remedies available for debt recovery
- Excellent customer service and communication skills
- Ability to work independently and manage competing priorities effectively
Income Officer employer: Marks Consulting Partners Limited
Marks Consulting Partners is an exceptional employer, offering a supportive work culture that prioritises employee development and growth within the housing sector. Located in London, our team thrives on collaboration and innovation, ensuring that every Income Officer has access to comprehensive training and resources to excel in their role while making a meaningful impact in the community.
Contact Details:
Marks Consulting Partners Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in social housing. Understanding the current landscape will help you demonstrate your knowledge during interviews and show that you're proactive about staying informed.
✨Tip Number 2
Network with professionals in the housing sector. Attend relevant events or join online forums to connect with others in the field. This can lead to valuable insights and potential referrals for the Income Officer position.
✨Tip Number 3
Brush up on your knowledge of welfare benefits and debt collection best practices. Being able to discuss these topics confidently will set you apart from other candidates and show your commitment to the role.
✨Tip Number 4
Prepare examples of how you've effectively managed workloads and met targets in previous roles. Having specific instances ready to share will illustrate your ability to handle the demands of the Income Officer position.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of an Income Officer. Familiarise yourself with the key tasks such as managing debt levels and providing advice to customers in need.
Tailor Your CV:Highlight your relevant experience in social housing, income management, and debt collection. Use specific examples that demonstrate your knowledge of Housing and Welfare Benefits, as well as your ability to manage a busy workload.
Craft a Strong Cover Letter:In your cover letter, express your passion for helping others and your commitment to effective debt management. Mention how your skills align with the job requirements and how you can contribute to the Income Team's performance.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Marks Consulting Partners Limited
✨Understand the Role
Make sure you have a clear understanding of what an Income Officer does. Familiarise yourself with the responsibilities outlined in the job description, such as managing debt levels and providing advice to customers. This will help you answer questions confidently.
✨Showcase Your Knowledge
Demonstrate your knowledge of social housing issues and best practices in income management during the interview. Be prepared to discuss relevant legislation and how it impacts the role, as well as any experience you have in debt collection.
✨Highlight Your Skills
Emphasise your computer literacy, especially with spreadsheets and housing rent applications. Provide examples of how you've used these skills in previous roles to manage workloads effectively and meet targets.
✨Build Rapport
Since the role involves building relationships with internal and external partners, be personable and approachable during the interview. Share experiences where you've successfully collaborated with others to achieve common goals.
