At a Glance
- Tasks: Manage rent and service charge accounts, ensuring debt levels stay within targets.
- Company: Marks Consulting Partners specialise in recruitment for the public sector, focusing on housing associations.
- Benefits: Gain experience in a supportive team environment with opportunities for professional growth.
- Other info: Contact Joshua for more details or to discuss other opportunities.
- Why this job: Make a real impact by helping customers manage their finances and improve community welfare.
- Qualifications: Knowledge of social housing, income management, and strong computer skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients.
What the Job Will Be Doing
- Managing a patch of approximately 850 General Needs, Leasehold and Shared Ownership accounts.
- Proactively managing rent arrears in line with the organisation's income recovery procedures and court protocols.
- Taking ownership of arrears cases, progressing them through each stage of the recovery process, including legal action where appropriate.
- Supporting residents to sustain their tenancies through early intervention and effective income recovery.
- Assisting residents with Discretionary Housing Payment (DHP) applications and referring them to specialist advice services where appropriate.
- Referring vulnerable residents to the internal Outreach Team to ensure they receive the right support.
- Completing income and expenditure assessments and agreeing realistic repayment arrangements.
- Building positive relationships with residents while delivering a firm but fair approach to income collection.
- Working closely with Housing Management, Finance and external partner agencies to achieve positive outcomes.
- Maintaining accurate case records and updating housing management systems.
- Delivering excellent customer service while meeting income collection targets and performance standards.
What You Will Need
- Previous experience working as an Income Officer within a Housing Association or Local Authority.
- Experience managing arrears across General Needs, Leasehold and Shared Ownership portfolios.
- Strong knowledge of rent arrears recovery, tenancy sustainment and legal recovery processes.
- Experience completing income and expenditure assessments and negotiating affordable repayment plans.
- Knowledge of welfare benefits, including Universal Credit and Discretionary Housing Payments (DHPs).
- Excellent communication, negotiation and customer service skills.
- Ability to work independently and manage a busy caseload with minimal supervision.
- Strong problem-solving skills and a collaborative approach to working with colleagues and partner agencies.
- Experience using housing management systems, with knowledge of Rubix being advantageous.
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Income Officer in London employer: Marks Consulting Partners Limited
Marks Consulting Partners is an exceptional employer, offering a dynamic work environment that fosters strategic leadership and innovation in the fields of economic development and regeneration. With a strong commitment to employee growth, we provide opportunities for professional advancement while working collaboratively with key regional partners to drive impactful change. Our supportive culture and focus on meaningful projects make this role not just a job, but a chance to contribute to the community's future.
Contact Details:
Marks Consulting Partners Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in London
✨Tip Number 1
Familiarise yourself with the latest social housing issues and trends. This will not only help you understand the challenges faced by tenants but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in income management or debt collection. Attend relevant events or join online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Brush up on your knowledge of Housing and Welfare Benefits. Being well-versed in these areas will not only enhance your confidence but also make you a more attractive candidate for the Income Officer position.
✨Tip Number 4
Prepare for potential interview questions by practising scenarios related to debt management and customer interactions. This will help you articulate your problem-solving skills and ability to handle difficult situations effectively.
We think you need these skills to ace Income Officer in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of an Income Officer. Familiarise yourself with the key tasks such as managing rent/service charge accounts and enforcing debt collection.
Tailor Your CV:Highlight your relevant experience in social housing, income management, and debt collection. Use specific examples that demonstrate your knowledge of best practices and your ability to manage a varied workload.
Craft a Strong Cover Letter:Write a cover letter that addresses the specific requirements mentioned in the job description. Emphasise your understanding of housing issues and your experience with welfare benefits, showcasing how you can contribute to the Income Team.
Proofread Your Application:Ensure that your CV and cover letter are free from errors. A high level of literacy is essential for this role, so take the time to check your spelling, grammar, and overall presentation before submitting your application.
How to prepare for a job interview at Marks Consulting Partners Limited
✨Show Your Understanding of Social Housing
Make sure to demonstrate your knowledge of social housing issues during the interview. Discuss any relevant experiences or insights you have that relate to the challenges faced in this sector.
✨Highlight Your Debt Management Skills
Be prepared to talk about your experience with income management and debt collection. Share specific examples of how you've successfully managed debt levels in previous roles, as this will show your capability for the Income Officer position.
✨Familiarise Yourself with Relevant Legislation
Brush up on the legislation and regulatory requirements related to housing and welfare benefits. Being able to discuss these topics confidently will demonstrate your preparedness and understanding of the role's responsibilities.
✨Emphasise Your Relationship-Building Skills
Since the role involves working with various stakeholders, be ready to share examples of how you've built effective relationships in past positions. This will highlight your interpersonal skills and ability to collaborate with both internal and external partners.
