At a Glance
- Tasks: Manage rent and service charge accounts, ensuring debt levels stay within targets.
- Company: Marks Consulting Partners specialise in recruitment for the public sector, focusing on housing associations.
- Benefits: Gain experience in a supportive team environment with opportunities for professional growth.
- Other info: Contact Joshua for more details or to discuss other opportunities.
- Why this job: Make a real impact by helping customers manage their finances and improve community welfare.
- Qualifications: Knowledge of social housing, income management, and strong computer skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients.
What the Job Will Be Doing
- Managing a patch of approximately 850 General Needs, Leasehold and Shared Ownership accounts.
- Proactively managing rent arrears in line with the organisation's income recovery procedures and court protocols.
- Taking ownership of arrears cases, progressing them through each stage of the recovery process, including legal action where appropriate.
- Supporting residents to sustain their tenancies through early intervention and effective income recovery.
- Assisting residents with Discretionary Housing Payment (DHP) applications and referring them to specialist advice services where appropriate.
- Referring vulnerable residents to the internal Outreach Team to ensure they receive the right support.
- Completing income and expenditure assessments and agreeing realistic repayment arrangements.
- Building positive relationships with residents while delivering a firm but fair approach to income collection.
- Working closely with Housing Management, Finance and external partner agencies to achieve positive outcomes.
- Maintaining accurate case records and updating housing management systems.
- Delivering excellent customer service while meeting income collection targets and performance standards.
What You Will Need
- Previous experience working as an Income Officer within a Housing Association or Local Authority.
- Experience managing arrears across General Needs, Leasehold and Shared Ownership portfolios.
- Strong knowledge of rent arrears recovery, tenancy sustainment and legal recovery processes.
- Experience completing income and expenditure assessments and negotiating affordable repayment plans.
- Knowledge of welfare benefits, including Universal Credit and Discretionary Housing Payments (DHPs).
- Excellent communication, negotiation and customer service skills.
- Ability to work independently and manage a busy caseload with minimal supervision.
- Strong problem-solving skills and a collaborative approach to working with colleagues and partner agencies.
- Experience using housing management systems, with knowledge of Rubix being advantageous.
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Income Officer in London employer: Marks Consulting Partners Limited
Marks Consulting Partners is an exceptional employer, offering a dynamic work environment that fosters strategic leadership and innovation in the fields of economic development and regeneration. With a strong commitment to employee growth, we provide opportunities for professional advancement while working collaboratively with key regional partners to drive impactful change. Our supportive culture and focus on meaningful projects make this role not just a job, but a chance to contribute to the community's future.
Contact Details:
Marks Consulting Partners Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Marks Consulting Partners Limited, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Marks Consulting Partners Limited and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Income Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Marks Consulting Partners Limited and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Marks Consulting Partners Limited
✨Get to Know Public Sector Values
Before your interview with Marks Consulting Partners Limited, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Marks Consulting Partners Limited.
