At a Glance
- Tasks: Lead income management and arrears recovery for a Housing Association in London.
- Company: Marks Consulting Partners, a dynamic consultancy focused on housing solutions.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a collaborative team dedicated to improving community housing services.
- Why this job: Make a real difference in residents' lives while enhancing your leadership skills.
- Qualifications: Experience in income management and strong team leadership abilities.
The predicted salary is between 40000 - 50000 £ per year.
Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London.
What the Job Will Be Doing:
- Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock
- Maximising rental income collection and reducing current and former tenant arrears
- Developing and implementing effective arrears prevention and recovery strategies
- Managing complex arrears cases and overseeing legal action where appropriate
- Supporting tenancy sustainment through proactive resident engagement and financial inclusion support
- Working collaboratively with residents to agree realistic repayment arrangements
- Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards
- Monitoring KPIs, service standards and performance targets to drive service improvement
- Producing performance reports and analysing data to identify trends and areas for improvement
- Ensuring compliance with housing legislation, regulatory requirements and pre-action protocols
- Supporting complaint resolution and improving customer satisfaction across the income service
- Building strong relationships with internal teams, local authorities, DWP and external support agencies
- Representing the organisation at meetings, partnership forums and court hearings
Income Manager employer: Marks Consulting Partners Limited
Marks Consulting Partners is an exceptional employer, offering a dynamic work environment in the heart of London where you can make a real impact on community welfare. With a strong focus on employee development and collaboration, we provide comprehensive training and growth opportunities, ensuring that our team members thrive both personally and professionally. Our commitment to fostering a supportive culture, alongside competitive benefits, makes us a rewarding place to build your career in income management.
Contact Details:
Marks Consulting Partners Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with income management. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with hiring managers, highlight your experience in arrears recovery and income maximisation. Use specific examples to demonstrate how you've successfully managed complex cases or improved performance in previous roles.
✨Tip Number 3
Prepare for interviews by researching the organisation and its values. Understand their approach to tenancy sustainment and financial inclusion. This will help you tailor your answers and show that you're genuinely interested in making a positive impact.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Income Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Income Manager role. Highlight your experience in income management, arrears recovery, and any relevant achievements that align with what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've maximised rental income or developed effective strategies in previous positions.
Showcase Your Data Skills:Since analysing data and producing performance reports is key, don’t forget to mention your experience with KPIs and how you've used data to drive improvements in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Marks Consulting Partners Limited
✨Know Your Numbers
As an Income Manager, you'll be dealing with financial data and KPIs. Brush up on your understanding of rental income metrics and arrears recovery statistics. Be ready to discuss how you've used data to drive improvements in previous roles.
✨Showcase Your People Skills
This role involves a lot of collaboration with residents and internal teams. Prepare examples of how you've successfully engaged with tenants or managed teams. Highlight your ability to build relationships and resolve conflicts effectively.
✨Understand the Legal Landscape
Familiarise yourself with housing legislation and compliance requirements relevant to income management. Be prepared to discuss how you've navigated legal actions in past roles and your approach to ensuring compliance.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like managing complex arrears cases or developing recovery strategies. Think through your past experiences and be ready to explain your thought process and the outcomes of your actions.
