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- Tasks: Support customers and manage tenancy services in local neighborhoods.
- Company: Marks Consulting Partners specializes in recruitment for housing services and public sector roles.
- Benefits: Gain valuable experience in customer service and problem-solving while working in a supportive environment.
- Why this job: Make a real impact on customer satisfaction and community well-being in a dynamic role.
- Qualifications: Strong communication, problem-solving skills, and the ability to work independently are essential.
- Other info: Contact Joshua Bourne for more details or to discuss other opportunities.
Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in Cambridgeshire. What the job will be doing * To be able to demonstrate that we put the customer at the heart of our services by building trust and using our expertise to support customer requests or provide an explanation where this is not possible. * To provide an excellent level of tenancy and neighbourhood management services of our local neighbourhoods. * To manage a range of Safeguarding and ASB cases to a high standard * To liaise with colleagues and partners both internally and externally to ensure a consistent service is provided within the Home Team. * To demonstrate values and listen to our customers in order to improve the customer experience. * To engage and listen to our customers in order to improve the customer satisfaction and helping. What you will need * Excellent customer service skills putting the customer at the heart of what we do. * Exceptional problem-solving skills and decision-making capabilities. * Clear and effective communicator, able to convey complex information to customers and key stakeholders. * Negotiation and influencing skills. * Initiative to make difficult decisions. * Excellent communication skills, both written and verbal and to a range of audiences. * Ability to manage own diary and reprioritise reactively when necessary. * IT literate and ability to adapt to new software. * Ability to input data into systems accurately. * Ability to work with minimal supervision. * Highly organised and good attention to detail with a right first-time attitude. * The ability to work within an ever-changing environment. * Experience of working in partnership with internal teams and external organisations to achieve shared goals. * Capability to deal with confrontation. * Ability to follow procedures and maintain, clear, concise records. * Able to create rapport and build effective relationships quickly. * Identify areas for process change to enhance customer experience. How to Apply If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles
Housing Officer employer: Marks Consulting Partners Limited
Contact Detail:
Marks Consulting Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Make sure to highlight your customer service skills during the interview. Since this role puts the customer at the heart of its services, be prepared to share specific examples of how you've successfully managed customer requests or resolved issues in the past.
✨Tip Number 2
Demonstrate your problem-solving abilities by discussing a challenging situation you faced and how you approached it. This will show that you can think on your feet and make effective decisions, which is crucial for a Housing Officer.
✨Tip Number 3
Prepare to discuss your experience with safeguarding and ASB cases. Being able to articulate your understanding and approach to these sensitive issues will set you apart as a candidate who is ready to handle the responsibilities of the role.
✨Tip Number 4
Showcase your ability to work collaboratively with internal teams and external partners. Share examples of how you've built relationships and worked towards shared goals, as this is key to providing a consistent service within the Home Team.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Housing Officer position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, problem-solving, and communication. Use specific examples that demonstrate your ability to manage tenancy and neighbourhood services effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build rapport. Mention specific instances where you have successfully managed challenging situations or improved customer satisfaction.
Highlight Relevant Skills: In your application, emphasize your IT literacy, organizational skills, and ability to work independently. Make sure to mention any experience you have with safeguarding and ASB cases, as this is crucial for the role.
How to prepare for a job interview at Marks Consulting Partners Limited
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've put customers at the heart of your work and built trust with them.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you faced challenges and had to make difficult decisions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly and Effectively
Practice conveying complex information in a simple manner. Be ready to explain how you would communicate with different audiences, including customers and stakeholders, to ensure understanding.
✨Emphasize Your Organizational Skills
Discuss your ability to manage your time and prioritize tasks effectively. Provide examples of how you've successfully handled multiple responsibilities while maintaining attention to detail.
