At a Glance
- Tasks: Manage housing services, ensuring safety and support for residents in various schemes.
- Company: Marks Consulting Partners, dedicated to enhancing community living.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on community engagement and resident support.
- Why this job: Make a real difference in residents' lives while developing your career in housing management.
- Qualifications: Experience in housing management and strong communication skills required.
Marks Consulting Partners are currently looking for a Scheme Manager to work with one of our Housing Association clients.
- What the Job Will be doing
- Delivering an effective housing and tenancy management service across supported, sheltered and general needs schemes.
- Carrying out regular estate, building and health & safety inspections, ensuring schemes remain safe, compliant and well maintained.
- Monitoring fire safety systems, alarm testing, PEEPs and statutory compliance checks.
- Managing the cleanliness, security and presentation of communal areas, working closely with contractors to resolve issues.
- Supporting the letting of vacant properties and assisting with the voids process alongside Repairs and Asset teams.
- Managing tenancy sign-ups and supporting new residents to successfully settle into their homes.
- Monitoring rent accounts, promoting income collection and escalating arrears where appropriate.
- Managing low-level anti-social behaviour cases, completing risk assessments and implementing action plans.
- Supporting vulnerable residents by identifying safeguarding concerns and making referrals to relevant agencies.
- Working with residents to sustain tenancies and providing advice on local services and support available.
- Responding to resident enquiries and complaints, ensuring excellent customer service is delivered.
- Promoting resident engagement by supporting community activities, meetings and consultation events.
- Monitoring contractor performance and ensuring maintenance works are completed to the required standard.
- Maintaining accurate tenancy, compliance and health & safety records using housing management systems.
- What You Will Need
- Previous experience within Housing Management, Independent Living, Sheltered Housing or Supported Housing.
- Good understanding of tenancy management and landlord responsibilities.
- Experience working with older or vulnerable residents.
- Knowledge of health & safety, fire safety and safeguarding within a housing environment.
- Experience managing voids, tenancy sign-ups and resident enquiries.
- Good understanding of rent collection and tenancy sustainment.
- Excellent customer service and communication skills.
- Ability to build positive relationships with residents, colleagues and external partners.
- Strong organisational skills with the ability to manage a varied workload.
- Good IT skills and experience using housing management systems and Microsoft Office
59399 in Harrow employer: Marks Consulting Partners Limited
Join a well-established independent property and construction consultancy in Edinburgh, where you'll not only lead exciting projects but also thrive in a supportive and flexible work environment. With a strong focus on employee growth, you will benefit from structured career development reviews and the opportunity to work on landmark developments across Scotland. Enjoy competitive salaries, private healthcare, and a family-friendly culture that values your contributions and fosters meaningful client relationships.
Contact Details:
Marks Consulting Partners Limited Recruitment Team
We think you need these skills to ace 59399 in Harrow
Problem-Solving Skills
Communication Skills
Attention to Detail
Time Management
Team Collaboration
Adaptability
Organisational Skills
