At a Glance
- Tasks: Lead a team to deliver top-notch housing management services and improve customer satisfaction.
- Company: Marks Consulting Partners, a leader in housing recruitment with a focus on service excellence.
- Benefits: Competitive salary up to £65k, career growth, and a supportive work environment.
- Other info: Join a dynamic team dedicated to improving housing services and customer experiences.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Degree or equivalent, knowledge of housing law, and experience in housing management.
The predicted salary is between 65000 - 65000 £ per year.
Marks Consulting Partners are currently recruiting for a Housing Customer Service Manager to work with one of our Housing Association clients in South London. This is a permanent role paying up to £65k per annum, dependent on experience, and the successful candidate will lead a team of two Housing Customer Service Leaders and two Anti-social Behaviour Officers.
What you will be doing:
- Delivering a first class, efficient, customer focused and responsive housing management service
- Demonstrating success against housing management KPIs, including customer satisfaction, complaint resolution, estate inspections and fire risk assessments, void turnaround, ASB resolution, and tenancy and estate management
- Ensuring compliance with policies, procedures and legislative requirements
- Building and leading a highly motivated, performance driven team against key targets
- Overseeing directly delivered and agency managed supported accommodation, maximising independence and tenancy sustainment
- Analysing data to understand trends and issues in customer needs and complaints
- Minimising cases escalating to court or eviction through proactive, effective management
- Undertaking management reviews of escalated complaints, ensuring lessons learned drive service improvement
- Ensuring effective resident involvement in the evaluation and design of services
What you will need:
- Degree or equivalent qualification
- Knowledge of housing law, the regulatory framework and good practice around debt recovery
- Experience presenting cases to court, with knowledge of the court system and legal remedies relating to tenancy matters
- Extensive experience delivering an efficient, effective housing management service, with a proven track record against targets
- A clearly evidenced track record of managing change and delivering service improvement
- Excellent written and verbal communication skills, with a proven ability to influence and manage stakeholder relationships
- Experience leading and motivating a multi-disciplinary team, identifying and harnessing talent at all levels
- Commitment to providing a high quality service to colleagues and external clients
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.
Housing Customer Service Manager in Croydon employer: Marks Consulting Partners Limited
Join a well-established independent property and construction consultancy in Edinburgh, where you'll not only lead exciting projects but also thrive in a supportive and flexible work environment. With a strong focus on employee growth, you will benefit from structured career development reviews and the opportunity to work on landmark developments across Scotland. Enjoy competitive salaries, private healthcare, and a family-friendly culture that values your contributions and fosters meaningful client relationships.
Contact Details:
Marks Consulting Partners Limited Recruitment Team
