At a Glance
- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a dynamic team at a leading food retailer.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Fast-paced role with plenty of chances for growth and teamwork.
- Why this job: Great opportunity to develop leadership skills and make an impact.
- Qualifications: Must be 18 or older; experience in retail is a plus.
The predicted salary is between 24000 - 30000 £ per year.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role
To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
Work Pattern
Week 1:
- Sunday 12:30‑20:30
- Tuesday 12:30‑20:30
- Wednesday 12:30‑20:30
- Friday 12:30‑20:30
Week 2:
- Monday 12:30‑20:30
- Wednesday 12:30‑20:30
- Thursday 12:30‑20:30
- Saturday 12:30‑20:30
Responsibilities
- Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well‑presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
We think you need these skills to ace Shift Lead - Food - Workington
Leadership Skills
Coaching Skills
Operational Coordination
Resource Allocation
Customer Service
Team Management
Communication Skills
