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For Companies At a Glance
- Tasks: Lead a team in delivering exceptional customer service and stylish product recommendations.
- Company: Join M&S, a leading brand in fashion and home products.
- Benefits: Flexible hours, team support, and opportunities for personal growth.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
- Other info: Dynamic retail environment with a focus on teamwork and community.
The predicted salary is between 24000 - 36000 £ per year.
Join our team at M&S as a Shift Lead in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store.
You’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coaches the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrates success within the store
- Provides feedback to BIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
- Role models new ways of working through the use of digital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches, events and campaigns
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
Technical Skills/Experience
- Support the delivery of excellent customer service and KPIs across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliant basics and operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Fashion Home & Beauty - Handforth in Wilmslow employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Fashion Home & Beauty - Handforth in Wilmslow
✨Tip Number 1
Get to know the company culture before your interview. Check out M&S's social media and website to see what they're all about. This will help you connect with the team and show you're genuinely interested in being part of their stylish world.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer situations. M&S values exceptional service, so showing off your ability to make customers feel valued is key.
✨Tip Number 3
Be ready to talk about your digital skills. M&S is all about using tech to enhance the shopping experience, so be prepared to share how you've used digital tools in previous roles or how you plan to use them at M&S.
✨Tip Number 4
Don’t forget to highlight your teamwork abilities! M&S wants a Shift Lead who can support and respect colleagues. Share examples of how you've worked well in a team and helped create an inclusive environment.
We think you need these skills to ace Shift Lead - Fashion Home & Beauty - Handforth in Wilmslow
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion and customer service shine through. Share any relevant experiences that highlight your enthusiasm for stylish products and how you’ve made customers feel valued in the past.
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar systems before, give us a quick rundown of how you made the most of them to enhance customer experiences.
Highlight Team Spirit: We’re all about teamwork here at M&S, so make sure to include examples of how you’ve supported colleagues in previous roles. Whether it’s through coaching, feedback, or just being a good listener, we want to see how you contribute to a positive work environment.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Tailor your language to match the job description and ensure your application reflects your personality while still being respectful and polished.
How to prepare for a job interview at Marks and Spencer
✨Know Your Fashion Stuff
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite products from M&S and how you would recommend them to customers. Showing genuine passion for the brand will definitely impress!
✨Show Off Your Digital Skills
Since being digitally confident is key for this role, make sure you’re familiar with tools like the Sparks App. Prepare to discuss how you’ve used technology in previous roles to enhance customer experiences or improve efficiency.
✨Demonstrate Team Spirit
Be ready to share examples of how you’ve worked effectively in a team. Highlight any experiences where you’ve supported colleagues or contributed to creating an inclusive environment. This shows you’re a team player who values collaboration.
✨Flexibility is Key
Retail can be unpredictable, so be prepared to talk about times when you’ve adapted to changing circumstances. Whether it’s taking on different tasks or adjusting to new priorities, showing your flexibility will resonate well with the interviewers.