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- Tasks: Lead the team in delivering a top-notch shopping experience and ensure the store is ready to trade.
- Company: Join a dynamic food retail environment at Weymouth Gateway.
- Benefits: Competitive pay with an unsocial hours premium and opportunities for growth.
- Other info: Must be 18 or over due to operational hours and responsibilities.
- Why this job: Be a key player in creating a vibrant store atmosphere and enhancing customer service.
- Qualifications: Leadership skills and a passion for teamwork are essential.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern:
- Week 1: Monday 15:00-23:00
- Tuesday 15:00-23:00
- Thursday 15:00-23:00
- Friday 15:00-23:00
- Saturday 15:00-23:00
- Week 2: Sunday 14:00-22:00
- Tuesday 04:00-12:00
- Wednesday 04:00-12:00
- Thursday 04:00-12:00
- Friday 04:00-12:00
Under 18 Disclaimer: This job role involves working both early mornings and late nights, and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Responsibilities:
- Lead the fill operation, delivering a salesfloor that is ready to trade.
- Take operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Weymouth Gateway employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Weymouth Gateway
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of Shift Lead, especially around leading teams and delivering great customer service.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. It shows you care about the opportunity and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Shift Lead - Food - Weymouth Gateway
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Shift Lead role. We want to see how you can lead a team and ensure a smooth operation, so don’t hold back on showcasing your relevant experience!
Show Off Your Customer Service Skills: Since this role is all about delivering great customer service, be sure to include examples of how you've excelled in this area. We love seeing candidates who can model fantastic service and create a welcoming atmosphere for everyone.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead in a food environment. Familiarise yourself with the operational tasks, customer service expectations, and how to lead a team effectively. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you coached colleagues, improved productivity, or created a positive atmosphere. This will demonstrate your capability to take charge in the absence of the Colleague Manager.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a busy shift or resolving a customer complaint. Think through potential scenarios beforehand and how you would approach them. This shows your problem-solving skills and readiness for the role.
✨Understand the Importance of Safety and Compliance
Since this role involves health and safety legislation, be prepared to discuss how you would ensure a safe working environment. Familiarise yourself with relevant policies and be ready to explain how you would handle operational issues, especially during unsocial hours.