At a Glance
- Tasks: Lead the team to ensure a smooth operation and excellent customer service.
- Company: Join a dynamic food retail environment with a focus on teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced role with plenty of chances to shine and develop your career.
- Why this job: Be a key player in creating a welcoming shopping experience.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Week 1
- Tuesday — 05:00–15:00
- Wednesday — 12:00–22:00
- Friday — 11:30–22:00
- Saturday — 11:30–22:00
- Week 2
- Sunday — 09:00–19:00
- Tuesday — 12:00–22:00
- Wednesday — 11:30–22:00
- Friday — 11:30–22:00
Health and Safety
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead Role
To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
Responsibilities
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well‑presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call‑outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Opportunities
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.
Shift Lead - Food - Wetherby SF employer: Marks and Spencer
As a Shift Lead at our Wetherby SF location, you will be part of a dynamic team that values collaboration and inclusivity, ensuring a vibrant work culture. We offer comprehensive training and development opportunities to help you grow in your career while enjoying competitive benefits and a supportive environment that prioritises health and safety. Join us to make a meaningful impact in a role that is both challenging and rewarding, where your leadership can shine.
