At a Glance
- Tasks: Deliver five-star service and recommend our latest food products.
- Company: Join M&S, the UK's fastest growing retailer.
- Benefits: Earn a competitive wage with an unsocial hours premium.
- Other info: Flexible shifts with opportunities for growth in a high-energy environment.
- Why this job: Be part of a dynamic team and enhance customer experiences.
- Qualifications: Must be 18 or over; resilience and commitment are key.
The predicted salary is between 12 - 12 £ per hour.
Work Pattern:
- Sunday: 06:00 - 10:00
- Monday: 05:00 - 09:00
- Saturday: 05:00 - 09:00
Please note that the +£3.00 p/h unsocial premium is only added on hours worked between 22:00-06:00.
Under 18 Disclaimer: This job role involves working early mornings and therefore we cannot consider applications from anyone under the age of 18. This is to comply with relevant health and safety legislation and to keep our colleagues safe in the workplace.
Role Overview: Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we are driving.
Responsibilities:
- Provide remarkable service, ensuring customers feel truly valued every time they shop.
- Recommend and sell our newest food products confidently.
- Utilise digital tools such as Sparks and in‑store devices to enhance the customer experience.
- Contribute to a positive, high‑energy teamwork environment, supporting each other to deliver a seamless customer experience.
- Remain flexible to work across various areas of the store, adapting to changing demands.
- Perform high‑pressure tasks with speed, sharpness and focus during busy periods.
Additional Information: This is a frontline role and requires resilience and commitment. If you are ready to roll up your sleeves and take on this opportunity, apply today.
Customer Assistant - Food - West Wickham Simply Food employer: Marks and Spencer
Joining M&S as a Customer Assistant in West Wickham Simply Food means becoming part of a dynamic team that values exceptional service and teamwork. With flexible working hours, competitive pay including an unsocial premium, and opportunities for personal growth within the UK's fastest growing retailer, you will thrive in a supportive environment that encourages you to deliver your best every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - West Wickham Simply Food
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Marks and Spencer and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Customer Assistant - Food - West Wickham Simply Food
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Marks and Spencer that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Marks and Spencer.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Marks and Spencer get a sense of who you are beyond your experience!
How to prepare for a job interview at Marks and Spencer
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Marks and Spencer and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
