At a Glance
- Tasks: Deliver five-star service and recommend M&S Food products to customers.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Dynamic role with varied shifts and a supportive team atmosphere.
- Why this job: Be at the forefront of customer service and make a real impact.
- Qualifications: Passion for food, resilience, and digital confidence are essential.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern:
- Sunday: 12:00 - 16:00
- Monday: 13:00 - 17:00
- Thursday: 13:00 - 17:00
- Friday: 13:00 - 17:00
- Saturday: 13:00 - 17:00
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re looking for candidates who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we are driving. We need passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll up their sleeves to meet strong customer demand day in and day out.
You will be a resilient and committed brand ambassador who confidently recommends and sells our newest food products to our customers. Through remarkable service you will make sure our customers feel valued every time they shop with us. In this high‑pressure environment, you will stay sharp, fast, and focused when the store is busiest. You will go above and beyond to serve, sell, fill, and help drive growth in sales.
Being digitally confident is essential. You will utilise digital tools such as Sparks and in‑store devices to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You will contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is vital. You should be ready to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – you must embrace the challenge. This is a frontline role for those ready to roll up their sleeves. If you are prepared to take on this challenge, we invite you to consider this opportunity.
Customer Assistant - Food - West Wickham employer: Marks and Spencer
Joining M&S as a Customer Assistant in West Wickham means becoming part of a dynamic team at the forefront of the UK's fastest growing retailer. We pride ourselves on fostering a supportive and high-energy work culture that values resilience, teamwork, and exceptional customer service. With opportunities for personal growth and development, along with the chance to engage with innovative digital tools, M&S offers a rewarding environment where you can truly make a difference in our customers' shopping experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - West Wickham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Marks and Spencer and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Customer Assistant - Food - West Wickham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Marks and Spencer that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Marks and Spencer.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Marks and Spencer get a sense of who you are beyond your experience!
How to prepare for a job interview at Marks and Spencer
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Marks and Spencer and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
