Visual Lead (field based)- Home Counties, South & South West Regions

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

We may close this role early if we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

What you’ll do:

• Inspire, coach and develop brilliant people to present great looking stores and deliver outstanding visual execution.
• Support the visual merchandising teams to deliver the highest visual standards on the high street, showcasing the product through layout, fixture placement, mannequin & styling, product handling, outfit building and windows implementation.
• Lead the coaching of visual excellence to raise the bar on execution and standards within our Fashion, Home and Beauty stores within the region.
• Plan and deliver upskilling and engagement across multiple regions to enhance the customer experience and drive consistency.
• Support regional managers and store managers to develop the knowledge and skills of their store visual managers and VM teams to deliver visual excellence.
• Ensure stores consistently deliver upper quartile visual implementation and are effective in driving regional improvements in execution.
• Maximise sales growth and profitability through the constant delivery of objectives.
• Collaborate with the central support teams and Business Units to identify opportunities to raise the bar visually and deliver first time right for colleagues and customers.
• Accelerate the ‘pace of change’ to deliver better and simpler stores as part of overall M&S transformation, through the implementation of all investment, renewals and new stores.
• Line management of a visual support manager who will partner on the regions.

Who you are:

The ideal candidate will have a background working in a similar role within Fashion, Home & Beauty. Your skills and experience will include:

• Extensive experience in visual merchandising, styling and layout planning.
• Considerable experience working in a shop environment, having managed the full cycle of fashion, home and beauty merchandising.
• Confident driving and landing new investment processes on a wider scale.
• Passionate about creating the best possible experience for the M&S customer.

Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.