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For Companies At a Glance
- Tasks: Lead the team, manage store operations, and coach colleagues for success.
- Company: A top retail company in Twickenham with a focus on teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong understanding of customer service and digital skills required.
- Other info: Embrace a flexible work environment with great career advancement potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading retail company in Twickenham is seeking a Team Support Manager. This role involves leading the fill operation, ensuring the sales floor is prepared, and coaching colleagues in operational tasks. The ideal candidate will have a good understanding of customer service standards and strong digital capabilities.
Responsibilities include:
- Effective resource allocation
- Maintaining store presentation standards
A focus on teamwork and flexibility is essential, alongside excellent communication skills.
Shift Lead: Store Ops & Team Coach in Twickenham employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead: Store Ops & Team Coach in Twickenham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, try role-playing common interview questions with a friend. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Tip Number 3
Show off your digital skills! Be ready to discuss any relevant tech tools or software you've used in previous roles. If you can demonstrate your ability to adapt to new technologies, you'll stand out as a strong candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Shift Lead: Store Ops & Team Coach in Twickenham
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams or coaching others. We want to see how you've motivated your colleagues and improved operations in previous roles.
Emphasise Customer Service Experience: Since this role is all about customer service standards, don’t forget to mention any relevant experience you have. We love candidates who can demonstrate their understanding of what makes great customer service!
Be Digital Savvy: Given the importance of digital capabilities in this role, make sure to showcase any tech skills you have. Whether it’s using retail software or managing online resources, we want to know how you can leverage technology to enhance store operations.
Tailor Your Application: Take a moment to tailor your application specifically for this role. We appreciate when candidates take the time to align their skills and experiences with the job description. It shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Marks and Spencer
✨Know the Company Inside Out
Before your interview, make sure you research the retail company thoroughly. Understand their values, customer service standards, and what makes them stand out in Twickenham. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Coaching Skills
As a Shift Lead, you'll be expected to coach your colleagues. Prepare examples from your past experiences where you've successfully trained or supported team members. Highlight how your coaching improved team performance or customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Flexibility and Teamwork
The job requires a focus on teamwork and flexibility. Be ready to discuss situations where you've worked collaboratively with others or adapted to changing circumstances. Use specific examples that illustrate your ability to thrive in a dynamic retail environment.
✨Prepare for Digital Competency Questions
Since strong digital capabilities are essential for this role, brush up on any relevant technology or systems used in retail operations. Be prepared to discuss how you've used digital tools to enhance store operations or improve customer service in previous roles.
