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- Tasks: Lead the team to ensure a well-prepared salesfloor and excellent customer service.
- Company: Join M&S, a leading retailer known for its commitment to quality and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values inclusivity and customer experience.
- Qualifications: Experience in retail or customer service, with strong communication skills.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Work Pattern
- Week 1
- Monday: 14:00-22:00
- Tuesday: 14:00-22:00
- Wednesday: 14:00-22:00
- Friday: 14:00-22:00
- Saturday: 14:00-22:00
- Sunday: 13:00-21:00
- Monday: 14:00-22:00
- Wednesday: 14:00-22:00
- Thursday: 14:00-22:00
- Friday: 14:00-22:00
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and M&S behaviours.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Key Accountabilities
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Provides feedback to BIG to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills/Experience
- Supports the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Food - Twickenham Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Twickenham Simply Food
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in leading teams or handling customer service situations.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows your interest in the role and helps you figure out if the company is the right fit for you. Ask about team dynamics or how they support colleague development.
✨Tip Number 4
After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Mention something specific from your conversation to make it personal and memorable!
We think you need these skills to ace Shift Lead - Food - Twickenham Simply Food
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shift Lead role. Highlight your experience in leading teams, delivering excellent customer service, and any relevant operational skills that match what we're looking for.
Showcase Your Leadership Skills: In your application, emphasise your ability to coach and support colleagues. We want to see examples of how you've led a team or improved performance in previous roles, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role and its responsibilities. Familiarise yourself with M&S's operational standards and how you can contribute to delivering excellent customer service and maintaining a well-presented store.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and coaching colleagues. Think of specific examples where you've successfully managed resources or improved team performance, as this will demonstrate your capability to lead the fill operation effectively.
✨Emphasise Customer Focus
Since the role is all about putting customers first, be ready to share instances where you've acted on customer feedback or improved service standards. Highlight your understanding of the importance of a quick payment experience and how you can enhance it.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Prepare scenarios where you've had to adapt to change or manage a difficult situation, showcasing your flexibility and adaptability in a fast-paced environment.
