At a Glance
- Tasks: Deliver five-star service while managing orders in a fast-paced café environment.
- Company: Join the M&S Café team, a vibrant hub within our store.
- Benefits: Flexible hours, team support, and a chance to develop customer service skills.
- Other info: Perfect for those seeking a rewarding role with real impact.
- Why this job: Be part of a dynamic team and make customers' days brighter.
- Qualifications: Ability to work under pressure and a passion for great service.
The predicted salary is between 20000 - 25000 £ per year.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
Summary
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential – you’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role; you’ll maintain impeccable food safety standards while juggling orders and queues. Flexibility is also vital – you’ll adapt quickly, working where needed with pace. Teamwork matters; you’ll support colleagues and contribute to a high-performance culture that meets customer needs, no matter how hectic it gets.
Work Pattern
- Week 1
- Sunday: 09:30–18:30
- Monday: 13:00–18:30
- Wednesday: 06:00–14:00
- Friday: 13:00–18:30
- Week 2
- Monday: 13:00–18:30
- Tuesday: 13:00–18:30
- Friday: 13:00–18:30
- Saturday: 09:30–18:30
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Telford employer: Marks and Spencer
Joining the M&S Café in Telford means becoming part of a vibrant team that thrives on delivering exceptional customer experiences. With a strong emphasis on teamwork and personal growth, employees benefit from a supportive work culture that encourages flexibility and efficiency, all while maintaining high food safety standards. The café environment is fast-paced yet rewarding, making it an ideal place for those looking to develop their skills in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Telford
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Marks and Spencer and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Customer Assistant - Cafe - Telford
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Marks and Spencer that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Marks and Spencer.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Marks and Spencer get a sense of who you are beyond your experience!
How to prepare for a job interview at Marks and Spencer
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Marks and Spencer and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
