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For Companies At a Glance
- Tasks: Lead and support your team to deliver exceptional customer service and maintain store standards.
- Company: Join a well-known retail brand committed to innovation and teamwork.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in customers' shopping experiences while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Dynamic work environment with opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Work Pattern: Shifts will alternate between 05:00–13:00, 13:00–21:00, or 16:00–00:00. The role requires 37.5 hours per week over five days, including weekend work on an alternating basis.
Purpose
- Manage in the absence of the next level Leader when required.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Lead colleagues in delivery of tasks prioritising customer first.
- Plan, allocate and follow through on delivery of tasks to a consistent standard across the store.
- Drive on the job productivity.
- Support colleagues through coaching and feedback.
- Use MI to take action to drive performance.
- Help maintain a safe and legal environment for colleagues and customers.
- Support the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often.
Key Accountabilities
- Deliver great standards and service by putting the customer first.
- Act on customer feedback to deliver improvement.
- Ensure the delivery of brilliant basics.
- Coach the team to deliver excellent standards of product presentation.
- Support the delivery of plan A.
- Provide regular and timely feedback to line manager to support colleague performance.
- Support with the training and coaching of colleagues maximising digital tools and channels.
- Identify colleagues for recognition and celebrate success within the store.
- Provide feedback to BIG to improve colleague experience.
- Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action.
- Role model new ways of working through the use of digital tools.
- Allocate resources efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectations.
- Maintain a safe and legal store environment.
- Support visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understand how M&S operates, its strategy, future and the role they play.
- Effectively manage own reactions and responses around change.
- Help colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Set performance objectives for self in conjunction with line manager and in line with business plans.
- Take accountability for planning and managing own work efficiently to ensure objectives are met.
- Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Build positive relationships by being a good listener and getting to know people by establishing a connection.
- Be in control of their own reactions and consider how to share their perspective to create better reactions for the team.
Technical Skills/Experience
- Support the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrate flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Team Support Manager - Plymouth employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Manager - Plymouth
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for the Team Support Manager role.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to customer service and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about their approach to coaching and feedback, or how they celebrate success within the team. This shows your interest in the role and helps you gauge if it’s the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Support Manager - Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Support Manager role. Highlight your experience in customer service and team management, and show us how you can champion new ways of working!
Show Off Your Digital Skills: Since we value digital tools, don’t forget to mention any relevant tech skills you have. Whether it’s using MI for performance tracking or managing tasks digitally, let us know how you can bring that to the table.
Be Personable: We love a good communicator! Use your application to showcase your ability to build relationships and support colleagues. Share examples of how you've coached or provided feedback in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Support Manager role. Familiarise yourself with the key accountabilities and capabilities mentioned in the job description. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your Coaching Skills
Since the role involves supporting colleagues through coaching and feedback, prepare examples of how you've successfully coached or mentored others in the past. Highlight specific situations where your guidance led to improved performance or morale.
✨Demonstrate Customer Focus
The job emphasises putting the customer first, so be ready to discuss how you've prioritised customer service in previous roles. Share anecdotes that illustrate your commitment to delivering excellent service and acting on customer feedback.
✨Be Ready for Change
This position requires adaptability, especially when it comes to managing shifts and changes in the store environment. Prepare to discuss how you've effectively managed change in your previous roles and how you can help colleagues navigate through it.
