At a Glance
- Tasks: Lead and support your team to deliver excellent customer service and maintain store standards.
- Company: Join a well-known retail brand committed to quality and customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Ideal for those looking to develop leadership skills in a dynamic retail environment.
- Why this job: Be a key player in creating an inspiring shopping experience for customers.
- Qualifications: Strong communication skills and a passion for teamwork are essential.
The predicted salary is between 24000 - 36000 £ per year.
Summary
Team Support Manager
All the details
Work Pattern
Sunday 11:15-19:15
Monday 15:15-23:15
Wednesday 15:15-23:15
Thursday 15:15-23:15
Friday 15:15-23:15
Week 2
Monday 04:30-12:30
Tuesday 04:30-12:30
Thursday 04:30-12:30
Friday 04:30-12:30
Saturday 04:30-12:30
Under 18 disclaimer
This job role involves working early mornings and this means we can\\\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrate success within the store
- Provides feedbacktoBIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action
- Role models new ways of workingthrough the use ofdigital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches,eventsand campaigns
Key Capabilities
- Understands how M&S operates,it\'sstrategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, askingquestionsand giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
Technical Skills/ Experience
- Support the delivery of excellent customer service and KPI\'s across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliantbasicsand operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Team Support Manager - Food - Stockport Retail Park employer: Marks and Spencer
As a Team Support Manager at our Stockport Retail Park location, you will thrive in a dynamic work environment that prioritises customer satisfaction and employee development. We offer a supportive culture where coaching and feedback are integral to your growth, alongside competitive benefits and opportunities for career advancement. Join us to be part of a team that values innovation and excellence in service delivery, ensuring a rewarding experience for both colleagues and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Team Support Manager - Food - Stockport Retail Park
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can support the team and deliver excellent customer service.
✨Tip Number 3
Don’t just talk about your skills; show them! Bring examples of how you've successfully managed tasks or led a team in the past. This will demonstrate your capability to drive performance and maintain high standards in the role.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at StudySmarter and ready to take on the challenge of being a Team Support Manager.
We think you need these skills to ace Team Support Manager - Food - Stockport Retail Park
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love putting customers first. Share specific examples of how you've gone the extra mile to ensure a great experience for customers in your previous roles.
Highlight Your Teamwork Skills:We value collaboration, so make sure to mention any experiences where you've successfully worked with a team. Talk about how you’ve supported colleagues and contributed to a positive work environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, but also appreciate a well-structured application that’s easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Support Manager role. Familiarise yourself with the key accountabilities and capabilities mentioned in the job description. This will help you demonstrate how your skills align with their needs.
✨Showcase Your Coaching Skills
Since this role involves supporting and coaching colleagues, be prepared to share specific examples of how you've successfully coached or trained others in the past. Highlight your ability to give constructive feedback and foster a positive team environment.
✨Emphasise Customer Focus
The job is all about putting the customer first, so think of instances where you've gone above and beyond for customers. Be ready to discuss how you would act on customer feedback to improve service and standards in the store.
✨Demonstrate Flexibility and Adaptability
With varied working hours and the need to manage change, it's crucial to show that you're adaptable. Share experiences where you've successfully navigated changes in the workplace and how you maintained productivity during those times.
