Team Support Manager - Food - Ilkley Simply Food

Summary

Team Support Manager

All the details

Work Pattern

Monday – Friday 05:00-13:00 across 5 days including alternative weekends

Purpose

• Duty Manage in the absence of the next level Leader when required
• Champion new ways of working within stores through an open mindset and positive attitude
• Lead colleagues in the delivery of tasks prioritising customer first
• Plan, allocate, and follow through on the delivery of tasks to a consistent standard across the store
• Drive on-the-job productivity
• Support colleagues through coaching and feedback
• Use MI to take action to drive performance
• Help maintain a safe and legal environment for colleagues and customers
• Support the delivery of an inspiring, improved, and consistent visual customer journey in-store which encourages customers to shop and buy more often

Key Accountabilities

• Deliver great standards and service by putting the customer first
• Act on customer feedback to deliver improvement
• Ensure the delivery of brilliant basics
• Coach the team to deliver excellent standards of product presentation
• Support the delivery of plan A
• Provide regular and timely feedback to line manager to support colleague performance
• Support the training and coaching of colleagues maximising digital tools and channels
• Identify colleagues for recognition and celebrate success within the store
• Provide feedback to BIG to improve colleague experience
• Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action
• Role model new ways of working through the use of digital tools
• Allocate resources efficiently to deliver process, task, and service ensuring activity is completed consistently and productively
• Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectations
• Maintain a safe and legal store environment
• Support visual merchandising updates across all launches, events, and campaigns

Key Capabilities

• Understand how M&S operates, its strategy, future, and the role they play
• Effectively manage own reactions and responses around change
• Help colleagues to develop by listening, asking questions, and giving feedback to encourage reflection and different thinking
• Set performance objectives for self in conjunction with line manager and in line with business plans
• Take accountability for planning and managing own work efficiently to ensure objectives are met
• Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs
• Build positive relationships by being a good listener and establishing a connection with people
• Be in control of reactions and consider how to share perspectives to create better reactions for the team

Technical Skills/Experience

• Support the delivery of excellent customer service and KPIs across the store
• Possess a good level of digital capability and can access and utilise relevant systems
• Have a good knowledge of the commercial operation, brilliant basics, and operational excellence
• Current working knowledge of all VM principles
• Be a good communicator with the ability to build relationships and work within a team
• Have a good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
• Maintain high presentation standards, attention to detail, and deliver on time, right first time
• Interpret data relevant to the role
• Demonstrate flexibility and adaptability to change

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG

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