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For Companies At a Glance
- Tasks: Lead and support your team to deliver excellent customer service and maintain store standards.
- Company: Join a well-known retail brand committed to customer satisfaction and team development.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Why this job: Be a key player in creating an inspiring shopping experience for customers.
- Qualifications: Strong communication skills and a passion for teamwork are essential.
- Other info: Dynamic work environment with opportunities for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Work Pattern: Sunday, Monday, Wednesday, Friday, Saturday. Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
- Duty manage in the absence of the next level leader when required.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Lead colleagues in delivery of tasks prioritising customer first.
- Plan, allocate and follow through on delivery of tasks to a consistent standard across the store.
- Drive on the job productivity.
- Support colleagues through coaching and feedback.
- Use MI to take action to drive performance.
- Help maintain a safe and legal environment for colleagues and customers.
- Support the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often.
Key Accountabilities
- Deliver great standards and service by putting the customer first.
- Act on customer feedback to deliver improvement.
- Ensure the delivery of brilliant basics.
- Coach the team to deliver excellent standards of product presentation.
- Support the delivery of plan A.
- Provide regular and timely feedback to line manager to support colleague performance.
- Support with the training and coaching of colleagues maximising digital tools and channels.
- Identify colleagues for recognition and celebrate success within the store.
- Provide feedback to BIG to improve colleague experience.
- Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action.
- Role model new ways of working through the use of digital tools.
- Allocate resources efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectations.
- Maintain a safe and legal store environment.
- Support visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understand how M&S operates, its strategy, future and the role they play.
- Effectively manage own reactions and responses around change.
- Help colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Set performance objectives for self in conjunction with line manager and in line with business plans.
- Take accountability for planning and managing own work efficiently to ensure objectives are met.
- Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Build positive relationships by being a good listener and getting to know people by establishing a connection.
- Be in control of their own reactions and consider how to share their perspective to create better reactions for the team.
Technical Skills/Experience
- Support the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrate flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Team Support Manager - Food - Borehamwood employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Manager - Food - Borehamwood
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in customer service and team management.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and helps you understand if the company is the right fit for you. Think about what you want to know about the team dynamics or the company's future plans.
✨Tip Number 4
After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Support Manager - Food - Borehamwood
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your love for delivering excellent customer service. We want to see how you put customers first and how you've gone the extra mile in previous roles.
Be Specific About Your Experience: Use specific examples from your past work to demonstrate your skills. Whether it's coaching colleagues or managing tasks, we want to know how you've made a difference in your previous jobs.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Share a bit about yourself and your approach to teamwork, but stay focused on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Team Support Manager position!
How to prepare for a job interview at Marks and Spencer
✨Know the Company Inside Out
Before your interview, make sure you understand how the company operates and its strategy. Familiarise yourself with their values and how they prioritise customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Coaching Skills
Since the role involves supporting and coaching colleagues, be ready to share examples of how you've successfully coached others in the past. Highlight your ability to give constructive feedback and how it led to improved performance.
✨Demonstrate Your Digital Savvy
With a focus on using digital tools, be prepared to discuss your experience with relevant systems. Share specific instances where you’ve used technology to enhance productivity or improve customer service.
✨Emphasise Teamwork and Relationship Building
This role requires building positive relationships with colleagues and customers. Think of examples where you’ve effectively collaborated with a team or resolved conflicts. Show that you’re a good listener and can adapt to different perspectives.
