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- Tasks: Lead the fill operation and ensure a ready-to-trade salesfloor.
- Company: Join a leading fashion, home, and beauty retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing customer experiences and leading a dynamic team.
- Qualifications: Experience in retail and strong leadership skills are a plus.
- Other info: Be part of a supportive environment that values inclusivity and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Work Pattern: Tuesday 06:00 - 14:00, Thursday 06:00 - 14:00, Saturday 13:00 - 21:00
PURPOSE OF SHIFT LEAD ROLE:
- To lead the fill operation, delivering a salesfloor that is ready to trade.
- Take operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Team Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store at the correct times.
- Co-ordinate the team to deliver a clean, safe and well-presented store.
- Create a great team atmosphere that is inclusive of everyone.
- Role model great customer service and M&S behaviours.
- Support team managers by sharing observations of colleagues to help deliver high performance.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building.
Purpose:
- Duty Manage in the absence of the next level Leader when required.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Lead colleagues in delivery of task prioritising customer first.
- Plan, allocate and follow through on delivery of task to a consistent standard across the store.
- Drive on the job productivity.
- Support colleagues through coaching and feedback.
- Use MI to take action to drive performance.
- Help maintain a safe and legal environment for colleagues and customers.
- Support the delivery of an inspirational, improved and consistent visual customer journey instore.
Key Accountabilities:
- Deliver great standards and service by putting the customer first.
- Act on customer feedback to deliver improvement.
- Ensure the delivery of brilliant basics.
- Coach the team to deliver excellent standards of product presentation.
- Support the delivery of plan A.
- Provide regular and timely feedback to line manager to support colleague performance.
- Support with the training and coaching of colleagues maximising digital tools and channels.
- Identify colleagues for recognition and celebrate success within the store.
- Provide feedback to BIG to improve colleague experience.
- Support the Team Manager with the delivery of store selling and cost targets.
- Role model new ways of working through the use of digital tools.
- Allocate resource efficiently to deliver process, task and service.
- Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintain a safe and legal store environment.
- Support visual merchandising updates across all launches, events and campaigns.
Key Capabilities:
- Understand how M&S operates, its strategy, future and the role they play.
- Effectively manage own reactions and responses around change.
- Help colleagues to develop by listening, asking questions and giving feedback.
- Set performance objectives for self in conjunction with line manager.
- Take accountability for planning and managing own work efficiently.
- Treat all colleagues fairly, understanding different perspectives and needs.
- Build positive relationships by being a good listener.
- Be in control of their own reactions and consider how to share their perspective.
Technical Skills/Experience:
- Support the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role.
- Maintain high presentation standards, attention to detail and deliver on time.
- Interpret data relevant to the role.
- Demonstrate flexibility and adaptability to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- BIG
Team Support Manager - Fashion, Home & Beauty - Kew employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Manager - Fashion, Home & Beauty - Kew
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in leading teams or improving customer service.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about their expectations for the Team Support Manager role or how they measure success. This shows your interest and helps you gauge if the job is right for you.
✨Tip Number 4
After the interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It’s a nice touch that can set you apart from other candidates!
We think you need these skills to ace Team Support Manager - Fashion, Home & Beauty - Kew
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Support Manager role. Highlight your experience in leading teams, coaching colleagues, and delivering excellent customer service, as these are key aspects of the job.
Showcase Your Skills: Don’t forget to mention your digital capabilities and how you’ve used them to improve operations in previous roles. We love seeing candidates who can leverage technology to drive performance!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can create a great team atmosphere, so share examples of how you’ve built positive relationships with colleagues and customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Support Manager. Familiarise yourself with the key accountabilities and how they relate to customer service and operational excellence. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Team Support Manager, you'll be leading a team in the absence of the Team Manager. Prepare examples from your past experiences where you've successfully led a team, coached colleagues, or improved productivity. Highlight your ability to create an inclusive atmosphere and drive performance.
✨Emphasise Customer First Mindset
The role requires a strong focus on customer service. Be ready to discuss how you've put customers first in previous roles. Share specific instances where you've acted on customer feedback or improved service standards, as this aligns perfectly with the expectations of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage operational tasks. Think about how you would handle situations like resource allocation during busy periods or maintaining store standards. Practising these scenarios will help you respond confidently during the interview.
